Account Process Owner

Job description

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.

Bottom line? We out think ordinary. Discover what you can do at IBM.

The Account Process Owner job is responsible for updating operational processes and implementing process improvement requests, participates in process work sessions and reviews process documentation. The ideal candidate will:

·  Serve as the primary liaison between the Client Process Subject Matter Expert(s) and the Delivery Team
·  Facilitate and participates in operational process working sessions and trainings
·  Work with the Process Area SME(s), to identify, gather and assess process requirements
·  Investigate root cause(s) of failing process(es) and facilitate continuous process improvement recommendations
·  Responsible for updating operational processes and implementing process improvement requests submitted by IBM AMS Delivery and Client.
·  Will participate in process work sessions and reviewing process documentation developed by the Process Change Specialist.
·  Responsible for assisting the Measurement Specialist with the completion of activities specified in the Service Level Management implementation plan/schedule.
·  Conduct effective analysis, investigation and improvement of performance measurement results.
·  Perform monthly data file collection, report generation and analysis, and handle issues or requests.
·  Responsible for managing the transition and day-to-day activities and for providing on-going operational support to the IBM delivery team on the use and interpretation of measurement data.
The IBM Client Innovation Center is an in-bound delivery model where we support our clients from our Monroe Center. However, some travel is expected and all candidates must be willing and able to travel to meet our client needs across the US. Travel is typically related to knowledge transfer and training at the client site (Monday thru Friday). You are expected to travel up to 50% of the time. This is a traditional office position. You must live in LOUISIANA. The work location is 150 Venable Lane, Monroe LA 71203. This is not a work from home position. Sponsorship opportunities do not currently exist.

BENEFITS
Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support,guidance and coverage for a diverse employee population.

CAREER GROWTH
Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:

Skill development: helping our employees grow their foundational skills

Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee's strengths and career aspirations

Diversity of people: Diversity of thought driving collective innovation

In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.

CORPORATE CITIZENSHIP
With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!

http://www.ibm.com/ibm/responsibility/initiatives.html
http://www.ibm.com/ibm/responsibility/corporateservicecorps

gbscicmr

Auto req ID

239794BR
Required Education

High School Diploma/GED
Role ( Job Role )

Application Developer
State / Province

LOUISIANA
Primary job category

Technical Specialist
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 50% or 3 days a week (home on weekends - based on project requirements)
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

MONROE
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Ability to identify and advise on continuous process improvements
·  Ability to use diagraming tool, i.e. Visio
·  Ability to facilitate workshops and working sessions
·  Ability to develop processes and desk procedures utilizing Word and PowerPoint
·  Ability to create and deliver effective presentations and training material
·  Minimum of 1-year experience delivering formal presentations and trainings to large groups.
·  Intermediate knowledge of Microsoft tools including Excel and PowerPoint.
·  Excellent communication skills; oral and written
Skill-keywords

java, c#, J2EE, javascript, html
Country/Region

United States
Preferred Technical and Professional Experience

·  Experience on an ITIL-based team that processes ticket for the following: incidents, problems, service requests, work / enhancement requests, change requests / orders, etc.
·  Experience working on a Testing Services team which process test phases, test cases, test case runs, requirements with test case coverage, and defects is a bonus.
·  Experience documenting processes and generating process flows with swimlane diagrams is required for those who can fill the APO role.
Secondary Job Category

Services Specialist
Eligibility Requirements

None
Position Type

Early Professional
Early Professional Track

Technical Services and Solutions (GBS ONLY)
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Introduction

IBM
Your Life @ IBM

IBM
About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
About IBM

IBM