Customer Service Representative

Job description

Within our business unit SWAROVSKI for PROFESSIONALS you work closely together with the Key Account Managers for our Corporate Gifts business in different European countries to offer a high-quality service to our customers.
WHAT YOU CAN EXPECT

In this position you will be responsible for:
Independently managing the order process from initial inquiry to completed delivery of product; prepare quotes, enter orders and arrange shipments.
Supporting and consulting customers in questions regarding the full product range of our Corporate Gifts portfolio.
Building up customer relationships and ongoing optimization of service processes.
Coordinating the timely delivery of our products to our customers.
Service- and solution-oriented support of our sales representatives in the markets.
WHAT WE EXPECT

You possess native skills in French and fluent English. The knowledge of Spanish is an asset. You are eager to work in an international environment. As the ideal candidate you possess 3 years experience in the area of customer service. A university degree in a in a business-related discipline or a similar education (commercial apprenticeship) is an advantage. You like to take over responsibility and can work independently. You show assertiveness and consider yourself as a team-player. Ideally, you round off your skills with knowledge of SAP/R3.

WHAT WE OFFER

Working for us as Customer Service Specialist is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity.
Does this sound like you? If so, we look forward to receiving your online application.