Franchised Front Office Manager

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at:

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Remington Lodging and Hospitality, LP. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

·  Ensure proper staffing levels of Front Desk Clerks with a weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.)
·  Assist the General Manager by handling special requests, group blocking and unusual circumstances.
·  Communicate with the Housekeeping Department regarding guest rooms and requests.
·  Check AM and PM discrepancy reports.
·  Have complete working knowledge of Front Office system, including all daily transactions and those which are not performed often.
·  Accurately manage and operate the reservation system and assist with reservations, when needed.
·  Accurately and efficiently manage and perform all of the front desk functions to include Guest Service Aide, PBX Operator, Front Desk Clerk, Reservationist, etc.
·  Assist Front Desk Clerks by cordially checking guests in and out of the hotel.
·  Know how and where to post all charges.
·  Accurately manage cash handling including receiving money from guest for payment of hotel charges and making correct change.
·  Handle checks and credit cards received from the guests for payment of hotel charges in accordance with management company’s accounting and credit procedures.
·  Know and accurately quote all of the room rates using upselling/yield management techniques per company policy.
·  Communicate with the Engineering Department regarding any maintenance requests from the guests.
·  Greet guests cordially and promptly and professionally check with guests in and out of the hotel.
·  Know how and where to accurately post all charges.
·  Accurately manage cash handling including receiving money from guests for payment of hotel charges and making correct change.
·  Handle checks and credit cards received from the guests for payment of hotel charges.
·  Know and accurately quote all of the room rates, using upselling/yield management techniques per company policy.
·  Issue safety deposit boxes to guests when requested, following approved hotel policies and procedures.
·  Give clear and accurate directions to hotel facilities, rooms and local area attractions.
·  Understand and be able to train new associates on night audit procedures, if required.
·  Meet budget by performing within the guidelines.
·  Participate in the following:

·  monthly department meeting
·  property M.O.D. Program
·  weekly staff meetings
Job Requirements
At least 2 yrs experience in FULL SERVICE hotel as a Front Office Manager. Must be able to work AM/PM shifts as well as weekends and holidays. We are looking at local candidates at this time.

This company is an equal opportunity employer.

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