Franchised Front Desk Agent

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via e-mail at:

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Summit Management Corporation . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

·  Ensure a delightful, seamless arrival and departure for our guests.
·  Greets guests and processes hotel registration and other transactions
·  Keeps current on hotel accommodations, services and local attractions
·  Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
·  Records resolutions to guest complaints
·  Works with other departments as appropriate to arrange for services requested by the guest
·  Stays current with developments in the hotel by reviewing and updating the communication log
·  Prepares end of shift summaries and communications for management and other shifts
·  Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
·  Makes reservations in accordance with hotel’s yield management practices
·  Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
·  May be responsible for answering and fielding all calls to the hotel, both internal and external
·  Identifies and records special billing instructions and notifies Management
·  Obtains appropriate approvals and signatures for guest transactions
·  Follows hotel policy on cash banks
·  Maintains confidentiality of guest information
·  Requires flexible schedule. Various shifts are required, including 3pm-11pm and 11pm-7am.
·  Must be able to stand for long periods of time
·  Math and computer skills

This company is an equal opportunity employer.

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