Franchised Front Desk Agent

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply online at - https://sagehospitality.jobs/denver-co/front-desk-agent/4D9F9C6168B14B958AEE8B087E872582/job/

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Sage Hospitality. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

At Sage and at the JW Marriott Denver Cherry Creek, we recognize people as our most valuable asset. They help us realize our vision and deliver our successes as a top Denver hotel. Jobs at Sage Hospitality and the JW Marriott Denver are more than just employment. Here, our associates find the encouragement and resources for unlimited personal and professional growth.
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Knowledge/Skills:

·  Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
·  Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English.
·  Must have vision ability to read written communiques and monochrome computer screen.
·  Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
·  Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
·  Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
·  Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Education/Formal Training:

·  High School diploma or equivalent
Experience:

·  None required
·  Material/Equipment Used
·  Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.

This company is an equal opportunity employer.

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