Franchised Front Desk Agent

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via e-mail at:

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary:

Epicurean Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. The rooming of each guest utilizing advanced technology to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions

·  Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique
·  Assist guests to their rooms
·  Assist with guest luggage
·  Provide room quotes and upsell to guest when possible
·  Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
·  Responsible to know all functions to showcase the hotel to each guest
·  Maintain guest confidentiality
·  Share knowledge of featured wine
·  Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
·  Maintain knowledge of hotel and brand rewards
·  Provide local information for shopping, dining, nightlife, and recreational destinations
·  Receive, store, and deliver luggage and mail
·  Run errands for guests
·  Make travel arrangements for guests to include sightseeing and other tours
·  Assist with coordination between Housekeeping and Front Desk
·  Verify charges / collect payment from guests for room stays
·  Respond to guest inquiries
·  Follow scheduled shifts and follow break and lunch requirements
·  Report any suspicious activity or unusual items in room
·  Report any irregular behavior from guests in public areas and or in room
·  Ability to take initiative and handle assignments with limited supervision
·  Follow all hotel policies and procedures as outlined in the team member handbook
·  Maintain cleanliness and order of work area

Hotel Performance

·  Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Qualification Standards

Education & Experience

·  High School diploma or higher
·  Previous hospitality experience preferred
·  Excellent customer service skills
·  Excellent communication skills, both verbal and written
·  Ability to use technology e.g. tablets, iPads

This company is an equal opportunity employer.

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