consumer service support professional croatia bulgaria

Job description

As a big leading multinational company, we are  pushing boundaries  in the world of traditional and digital strategies with a spark for genuine creativity. There are  no two days alike  and that's what gets us excited every morning. That means working here is  challenging, invigorating , and  rewarding.  We are one group, but with many opportunities. Join us and became a part of a group  of 158 nationalities  speaking 58 different languages through 140 countries! Having  36 iconic international brands  in our Group portfolio makes your adventure limitless!

Discover the world of Consumer advisory in L’Oréal by applying for :

Consumer Service Support Professional (m/f)

In charge of Bulgarian market, based in Zagreb, Croatia

Fixed-term position for 1,5 years as replacement for maternity leave

YOUR IMPACT IN THIS ROLE:

·       Ensuring the most efficient and professional service to respond consumers’ enquiries and complaints  for Bulgaria and Croatia

·       Answering to phones calls, e-mails, social media and responding to consumers’ requests efficiently, projecting a professional company image through these interactions

·       Providing consumers with accurate product and service information

·       Transferring consumer issues to the Consumer Service Supervisor and alerting if necessary on a possible consumer crisis to initiate crisis procedure.

TO BE CONSIDERED FOR THIS ROLE:

·       Preferably to have approximately 2 years of  previous work experience  on a similar position

·        Must criteria  : native Croatian speaker and fluent in Bulgarian or vice versa

·       Fluent in English

·       Preferably a  Bachelor or Masters Degree  (candidates who have either finished their studies or are finishing them)

·       Excellent  written and verbal communication   skills

·       Excellent  interpersonal and organizational skills

·        Responsibility, autonomy

·       Active and advanced use of  MS Office

WHAT WE CAN OFFER YOU?

 

Local, regional or international career and development opportunities.

Amazing Consumer advisory experience and support from our experts.

Learning  the company culture,  acquiring professional  and  technical skills ,  sharing experience  and gaining  expertise  that are key to set you on the track to success and vital to L’Oréal growth.

 

OUR VALUES

Passion, innovation, entrepreneurial spirit, open-mindedness, quest for excellence and responsibility are in  L'Oréal's genetic code.

 

If you are ready for this challenge apply by sending your  CV and cover letter in English 

  latest by  31 st   of March 2019!

 

Only short listed candidates will be contacted.

All applications will be treated in the strictest confidentiality. 

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