BALENCIAGA Store Manager (Wuhan SKP Store)

Job description

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand. Sub-Job Family Description - Store Manager: Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.

Your opportunity

You will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the brand in order to bring the store to its full potential.

How you will contribute

·  Manage a retail sales team while overseeing daily store operations including sales targets, KPIs, housekeeping, staff training, inventory management, complaints handling, etc.
·  Lead and motivate retail sales team to provide excellent customer service and achieve sales targets
·  Ensure operational effectiveness and efficiency in accordance with Balenciaga’s standards and requirements
·  Attract, develop and retain talent by creating a positive work environment and a feedback culture
·  Build customer database and maintain a good relationship with valuable customers and VIP

Who you are

·  Prior experience in retail and customer services industry with people & store operation management
·  Inclusive leadership style and excellent organizational skills
·  Adaptability, persuasiveness, risk-taking & dynamic
·  High sensitivity to clients’ experiences and loyalty
·  Good command of both spoken and written English and Chinese
·  Good PC skills such as MS Office and other digital tools

Why work with us?

This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow.   

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

·  Full time
·  Asie
·  Mainland China