Corporate- Human Resources- Technology Training – Program Implementation Specialist- Associate

Job description

EMEA CAO & Technology Training – Program Implementation Specialist- Associate- Bournemouth Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. www.jpmorganchase.com .
The CAO & Technology Training team provides training solutions for approx. 80,000 employees in Global Technology, Operations (excl. CCB) and Corporate Services. The team is also responsible for managing and delivering training to the Global Analyst Development Programs, which includes the technology and corporate entry-level programs.

Shared services is designs, develops and delivers strategic programs and learning solutions.  Key programs include TIF (take it forward), Year Up, VP Academy, JPMC Coding Academy and New Hire training for graduates and experienced new joiners.

The Implementation Specialist is an integral role within the Shared Services team, managing the many facets of the training programs and partnering with other workstreams globally.  This individual will be required to build strong working relationships within the training team, as well as functional partners including members of the broader learning organization, conference center, catering colleagues, and external vendors as needed.  The Implementation Specialist actively manages the planning and deployment components of the training program including project plan creation, maintenance, financial management, internal communications, training materials ownership, implementation run books, and hotel and venue administration. 
This role will primarily support the graduate new hires programs, including those hired for the Software Engineer Program (SEP – formerly TAP) and the Corporate Analyst Development Program (CADP) 

RESPONSIBILITIES: 

·  Global collaboration with other workstreams and conference centers / external vendors on overall program coordination and logistics 
·  Develop project plans and run books to ensure deliverables are executed as outlined and resources are effectively utilized
·  Prepare global budgets, perform routine reconciliation of expenses and submit invoices for vendor payments
·  Collaborate on drafting, distributing and responding to various communications throughout the life of the programs. This will include messaging to Sr. Management regarding the progress of the programs, assisting with the messaging and correspondence for the volunteer partners, and assisting with the development of and management of an overarching communication strategy.
·  Assist with the creation of the global resource coverage model for conducts 
·  Provide on site support for the duration of the training, perform site leadership duties, and act as a single point of contact for the region
·  Document cyclical deliverables and processes to ensure repeatability
·  Coordinate all planning activities which includes securing venue and hotel accommodations, development of budget and adherence to monthly financial processes, and communication with the global Analyst Program Management team
·  Partner with curriculum team to ensure material and activity requirements are clear and the proper materials are ordered, prepared and delivered in time for training
·  Ensure materials are repacked and stored in an organized fashion for re-use in future conducts
·  Plan and manage the social events and receptions
·  Identify opportunities for improvement, share best practices and strive for global consistency, where feasible
Qualifications
·  Relevant experience in training implementation and/or project management
·  Event planning and coordination experience is required
·  Experience with financial planning and budgeting process
·  Exceptional attention to detail and organizational skills 
·  Strong communications and interpersonal skills 
·  Proficient in project and issue management
·  Proven ability to work collaboratively and develop strong partnerships at all levels 
·  Strong ability to execute proficiently across multiple priorities; skilled at executing in ambiguous situations
·  Service oriented and customer focused
·  Flexibility in schedule may be required on occasion based on customer needs with respect to time zones
·  Strong analytical, problem solving and process improvement skills 

“JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.”

Closing date : November 28, 2018.