IT System Engineer – R and D Infrastructure (m/f) - Intel - Munich

Job description

Job Description

Goal of our department

HPC High Compute Computing is part of Intel's IT Infrastructure group and supports the global compute infrastructure for hardware- and software development mainly for Intel's Mobile and Wireline business groups. This includes the data centers, storage servies, compute and build infrastructure.

Goal of the position

As a member of a global support team the System Engineer supports the operation of engineering compute farms, development platforms and the related monitoring. The main focus of the role is solving of 2nd and 3rd level support tickets covering the area of RD engineering including compute servers based on SuSE and Ubuntu. Other components are login- and name services managed with system administration tools like cfEngine or LDAP.

Tasks

Responsibilities will include but not be limited to:

Applies advanced troubleshooting to operational issues in a global compute farm environment
Handling of 2nd level IT tickets, eg account creation, access management, system configuration, review and assign to 3rd level support
Handling of 3rd level IT tickets, eg enhanced trouble shooting
System monitoring and handling of deviations and alerts
Integrates, installs, configures, tests, and supports compute environment systems with focus on the Linux platforms SuSE and Ubuntu.
Operation and configuration of other compute farm components eg: VNC login servers, LDAP name service, Load sharing applications based on Intel's inhouse tools Netbatch and ION
Proactively drives continuous improvement efforts to meet data center health goals, as well as emerging capacity and performance needs
Interacts with end users, IT partners, system architects, and service and support teams worldwide
Position includes on-call support out of office hours

Inside this Business Group

Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.

Desired profile

Qualifications

Bachelor's or a Master's degree in Computer Science, Computer Engineering or several years of relevant work experience
Minimum of 2 years working experience in an IT service environment
Proficient in Linux operating systems.
Good engineering skills in Linux SuSE, Ubuntu server administration familiarity with LDAP, scripting languages like Perl
Familiarity with administration methodology concepts and technologies eg. cfEngine
Strong written and verbal communications skills
Excellent English language skills - both written and spoken
Patient and professional interaction with the end user
Strong analytical and problem solving skills
Proficient in Microsoft Office
A team player
Good time management abilities and flexibility on multiple task assignments
Ability to be flexible in working hours to interact with peers from other regions

Wants:

Experience with configuration management systems Clearcase, GIT would be an added advantage
Experience in a build environment compile, link, LINT, Gerrit would be an added advantage
Experience in continuous integration methods Jenkins would be an added advantage
Experience in database administration MySQL would be an added advantage
Experience with Windows systems would be an added advantage