Female Guest Service Officer

Job description

Answer hotel telephones courteously and efficiently following Hyatt Centric standards.
 Meets and greets all guests and assists with registrations.
 Ensures the strict control of room keys.
 Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e. assist with luggage, directions, wake up calls, future reservations, market etc.
 Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
 Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
 Prepares welcome cards and keys for arrival FIT guests.
 Ensures accurate knowledge of hotels and the tourism in the city / country.
 Reports “Lost and Found” items.
 Works closely with other hosts in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 Supports and embraces the spirit of “We work through Teams”.
 Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

Desired profile

Qualifications :

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.