Digital Channel Assistant Manager, Banking Propositions - Retail Banking and Wealth Management

Job description

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Channel Assistant Manager, Banking Propositions

Principal responsibilities
· Working closely with the Digital Banking Propositions Manager to identify and develop business opportunities to meet key performance metrics.
· Effectively coordinate and collaborate with HSBC teams across functions to ensure end to end delivery of digital sales and servicing activities
· Optimize customer facing website assets, digital messaging and online journeys to enhance proposition value, increase engagement and conversion.
· Identify insights from digital analytics that can inform new strategies to meet business KPIs.
· Accountable for sales performance and understanding underlying trends influencing customer behavior.
· Support research needed on market trends, competitor landscape, regulatory changes to help respond to emerging customer needs and opportunities.
· Responsible for maintaining a best in class customer experience for banking proposition customers online.

Desired profile

Qualifications :

Requirements
·  Ability to leverage data and analytics to gain insights
·  Highly motivated and achievement driven with an ability to formulate and articulate strategies
·  Well-developed communication, presentation and interpersonal skills
·  High level of influence and personal gravitas
·  Ability to cope with pressure in a fast growing and fast moving environment
·  Proven ability to multi task and manage multiple high priority and high profile projects
·  Strong analytical and stakeholder management skills
·  Respectful of different cultures, working with colleagues from across all five regions.
You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.