HWS Group Sales Support - Asia Pacific

Job description

The HWS Group Sales Support - Asia Pacific (APAC) leads for the organization. This role involves developing and implementing strategies to nurturing leads through the sales pipeline, increase multi-hotel demand, drive revenue and collaborating with sales teams and hotels to ensure the conversion of leads. The ideal candidate should possess strong leadership, organizational and communication skills, with a proven track record in sales lead management. The tasks may also include assisting in creating SOP documents, setting up processes, maintaining data and reports, maintenance of HWS information in the various portals and liaising with stakeholders both internal and external (if required). You may also be assigned to a specific division within the HWS office and as such will then be responsible for other specific tasks that might be as and when required.
 
What will I be doing?

As the HWS Group Sales Support - APAC, you will be responsible for performing the following tasks to the highest standards:

Planning Activities

• Map out the optimal processes for all lead management processes (i.e. reactive group handling, non-customer facing while customer impacting)
• Support in creating learning documents, playbook, refresher material and resource center for both Sales and Sales Support teams
• Identify gaps and needs of the Lead Management team for improvements
• Develop weekly, monthly, quarterly performance reports templates
• Generate reports as per the departmental reporting cadence

Organizing Activities

• Utilize various tools and techniques to qualify leads and assess their potential for conversion
• Maintain a database of leads, ensuring accurate and up-to-date information for effective lead tracking and management
• Coordinate and communicate with hotels and follow up on outstanding proposals/agreements
• Collaborate with the Sales team to align lead management strategies with sales targets and objectives
• Ensure relevant communication is properly executed proactively both within the team and also within the hotels
• Maintain and update relevant reports
• Coordinate any required administrative work in terms of reporting of figures, account forecasts within a given time frame
• Manage hotel information centrally for the team
• Coordinate collection of information for the various trackers (where relevant)
• Assist and act as a liaison between the sales teams and hotels
• Responsible for data and information on common drive
• Monitor and analyze lead conversion rates, identifying areas for improvement and implementing necessary changes to optimize conversion
• Provide regular reports and analysis on the status of leads, sales trends, and performance indicators to the stakeholders

Directing Activities

• Educating sales teams on lead management processes
• Attend meetings with the sales team to discuss lead quality, lead conversion, and strategies for enhancing sales performance

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company:

• Handling and delegating any ad hoc enquiries from non-managed accounts
• Participate and attend relevant events and/or meetings where required
• Liaise with the other HWS offices where appropriate
• Assist other administrative functions when required and directed

What are we looking for?

A HWS Group Sales Support - APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Proven experience in sales lead management or a related field, with a minimum of 2 years of experience in a similar role
• Strong organizational and time management skills, with the ability to prioritize tasks effectively
• Excellent communication skills: presentations, written and verbal
• High ownership; follow through to ensure delivery of changes, solutions and services that fulfill the sellers requirements
• Ability to direct collaboration among the team and external resources
• Excellent interpersonal skills, with the ability to build and maintain relationships with team members and stakeholders
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions
• Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks
• Ability to work in a fast-paced environment and manage multiple tasks effectively under time and resource constraints
• Demonstrate the highest standards of ethical behavior and absolute discretion with sensitive information
• Ability to take initiative to identify, prioritize and implement actions required to achieve functional goals
• Open minder, flexible, creative and uses initiative to resolve issues
• Motivated, committed and enthusiastic, seizing opportunities to learn new skills and knowledge
• Maintain a high level of professionalism in dealings with internal stakeholders whether face to face, on the phone or via other channels
• Fluency in English and other Asian languages to support APAC market

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hospitality industry experience in Sales and Marketing roles
• In-depth knowledge of business sector management
• Advance MS Excel skills and expert proficiency in Sales Systems (e.g., Salesforce, Delphi. FDC) and processes

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!