Food and Beverage Department Trainer and Administrator

Job description

Time to invest in your career!

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

Annual Salary ranging from £22,000 to £25,000  

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free, healthy and high quality meals when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member’s areas

The Hilton Birmingham Metropole is now recruiting for a Food and Beverage Department Trainer and Administrator. The successful candidate will be responsible for developing and coordinating the delivery of all Food and Beverage-specific training initiatives as part of the hotel’s continuing effort to deliver outstanding guest service and financial profitability.  The role will also involve supporting the office function of the Food and Beverage department,

What will I be doing?

As a Food and Beverage Trainer, you would be responsible for developing, coordinating, implementing and delivering all Food and Beverage-specific training initiatives in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Review and assess performance needs in Food and Beverage and develop, update and make recommendations for training initiatives or other solutions
• Track, input and maintain accurate training records in partnership with Human Resources
• Ensure full compliance with Company training programs within Food and Beverage
• Plan and conduct meetings with Food and Beverage Managers to track performance trends and prepare action plans and/or training initiatives, as needed
• Ensure consistency of job skills training, the certification process and documentation
• Greets internal and external customers in a friendly and professional manner
• Maintaining accurate payroll records for the department
• Prepares and types corresponded complex numerical/financial reports, as directed
• Prepares correspondence on behalf of management
• Duplicates, copies and distributes and mails material for the department/office
• Orders and maintains office supplies and equipment
• Maintains files and equipment in an orderly and professional manner
• Uses the property's email system and maintains their email box, as is policy
• Appropriate business use of telephone and voice email system
• Handles requests from both internal and external, as appropriate

What are we looking for?

A Food and Beverage Department Trainer and Administrator is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication and people skills
• Accuracy and detail orientated
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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