Global Engineering Support Engineer (m/f)

Job description

3084364
City

Freiburg
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Digital
Function

Digital Technology
Country/Territory

Germany
Postal Code

79111
Role Summary/Purpose

The Global Engineering Support Engineer (m/f) provides remote technical support for the Centricity Cardio Workflow product to external and internal customers globally.
Essential Responsibilities

·  Provide level 4 support to the regional Healthcare Digital Service Engineers (m/f) to facilitate the resolution of technical issues 
·  Perform analysis of determined incidents in support central system to establish root cause and develop knowledge of service teams to avoid repeated incidents  
·  Prepare statistical reports on existing cases in support central system (cases per month, time to close, engineering involvement, etc.) 
·  Manage multiple investigations with varying severity ensuring that problem/incident are prioritized 
·  Ensure global technical standards are met 
·  Build effective relationships with the service and engineering teams  
·  Proactively share knowledge, contributes to problem solution database and provision of product trainings to service/remote operation teams  
·  Work collaboratively with Centricity Cardio Workflow engineering team on investigation of incidents/problem investigations and provide input for service documentation and training 
·  Contribute to service initiatives, activities to enhance the service experience
Qualifications/Requirements

·  Bachelor’s Degree in Computer Science or Software Engineering 
·  Knowledge of relational database systems such as MS SQL server 
·  Knowledge of Windows operating systems 
·  Good communication skills - written and oral 
·  Inspire confidence and communicate with customers from different levels in a professional manner 
·  Self-motivated and able to work autonomously 
·  Strong analytical capability 
·  Ability to work effectively under pressure to tight deadline 
·   Aptitude to define actions plans to execute issue resolution
Desired Characteristics

·  Previous support experience of Cardiology IT solutions 
·  Knowledge of GE Healthcare products and the clinical environment they operate in 
·  Knowledge in clinical communication protocols like DICOM, HL7, FIHR, 
·  Software development experience, primarily C#, 
·  .Net
Experience in database administration, SQL profiling and SQL 

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