Principal Technical Account Manager

Job description

DESCRIPTION

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customer of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Principal Technical Account Manager to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer' to large Fortune 500 and multi-national organizations.

As a Principal Technical Account Manager you will directly influence how our largest Enterprise customers use AWS. You will help executives embrace agility and deliver high impact transformation. You will interface with enterprise architects to understand business drivers and assess application portfolios ensuring that cloud solutions are highly scalable, flexible and resilient. You will serve as an advocate for your customer and help shape the future roadmap of AWS services.

Candidates must have AWS knowledge and extensive experience managing support and operations for customers that have top line revenue impact on a business. In this role you will develop and execute on an operational support strategy that helps our customers continue to grow and be successful on the AWS platform.

You must have proven ability to explain transformational concepts to executive decision makers and influence their technology strategy. Finally, you must be a mentor and role model for your colleagues.

Here are some other qualities we are looking for:
· Enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to technology community.
· Enjoy developing technical talent to achieve great things. You will have a passion for educating, training, and enabling cloud solutions experts for a challenging set of customers and circumstances.
· Have a strong understanding of enterprise technology adoption. The ideal candidate will have past experience working as a technical leader that has personally brought material change to an organization.
· Possess exceptional customer focus and a bias for action. You must work vigorously to earn and keep customer trust while communicating a bold direction that inspires results.
· Exhibit a passion for operation excellence by solving customer issues while teaching customers to optimize business impact.

The Principal TAM is our centerpiece of value to our Enterprise Support Customers, so if you wish to be at the forefront of innovation, come join us!

Desired profile

BASIC QUALIFICATIONS

· 10+ years of hands-on technical experience managing strategic accounts.
· 7+ years designing, building, and operating large-scale, enterprise applications.
· 3+ years of customer facing experience leading IT transformation at a Fortune 500 or similar multi-national.
· Bachelor's Degree in Computer Science, Math, or related discipline required or equivalent work experience