AWS Salesforce Technical Project Manager

Job description

DESCRIPTION

For more than 11 years, Amazon Web Services (“AWS”) has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Business Technology & Solutions (BTS) is a diverse team that supports infrastructure and other foundational initiatives that span and support Sales, Marketing, and Support teams within AWS.

AWS' growth is driving a rapid expansion of its world-wide sales team and the need for an experienced Salesforce.com (SFDC) Project Manager to drive automation of processes and leverage the platform to support additional business functions. This candidate would own and execute projects for the AWS Professional Services team and in coordination with other teams including Sales, Billing, and Sales Operations. Candidate must possess the ability to work directly with various internal customers to gather and understand business requirements along with their related processes, and build workable solutions in SFDC.

The successful candidate must be able to work directly, in a hands-on way, with the system/data, lead multiple technical projects or portions at one time, as well as provide solutions that are highly usable, scalable, extensible, and maintainable on the Force.com platform. They will play the role of liaison between the customer and various technical teams, i.e. SFDC developers, integration engineers, data engineers, etc. They will be passionate about their work, self-motivated, detail oriented and have excellent problem solving abilities. They will have superb communication and project-management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. They will deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.

AWS is home to the largest Salesforce.com instance at Amazon. We use the collective experience of our rapidly growing SFDC team to solve challenging problems. Of course we use the Sales and Marketing Clouds, but we are also building custom solutions for business development, operations, partners, contracts, and a lot more. Come help us build with the world's leading CRM at one of the world's largest companies, where every day is still day one.

Key Responsibilities
· Identify and implement solutions that will leverage SFDC capabilities to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
· Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
· Manage enterprise scale projects with global deployments
· Manage a release process to test, validate and implement new applications/code, and updates to existing applications/code that support key business groups
· Work with various functions and end users to identify, document, and communicate standard business processes as they relate to Salesforce
· Hands on configuration and data migration experience to execute on projects
· Provide guidance as a technical liaison to the business and serve as an ‘SME' on the FinancialForce suite of product offerings

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree
· 2+ years previous experience implementing and configuring Salesforce.com
· Solid understanding of and detailed experience with the Salesforce.com architecture
· In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of business processes related to Sales, Marketing, Support, etc.
· Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
· Experience with SFDC's Agreements object and general knowledge of contracting/SOW processes
· Technical project management experience
· Strong attention to detail and excellent problem solving skills
· Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
· High standard of education or compensating work experience