Account Services Rep/Associate | Hybrid

Job description

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

 

Operations employee responsible for proactive communication and education for key business partners. To include, but not be limited to the following (depending on business area): producers, FMO's, Broker Dealers, Registered Reps, attorneys, trustees, POAs, etc. Independently manages book of business requests and handling of highly complex situations while maintaining a collaborative approach. You will successfully influence business results by establishing and maintaining strong customer relationships, recommending process improvements and influencing digital adoption. You will be accountable for accurately applying extensive knowledge of Allianz's business, products, customers, and Operations and adhering to established guidelines, policies and procedures, and regulations. You will make the appropriate decisions for both the customer and Allianz.

 

What you do:

·  Respond to and process highly complex customer service requests and inquires by applying extensive department knowledge of business, products and customers. Follow established practices and standards while meeting or exceeding quality and service levels.
·  Actively seek areas for service and process improvements, identify and analyze trends for proposed changes to ensure accuracy and ease of business. Accurately apply extensive process knowledge to identify any potential issues, create recommendations, and facilitate action for resolution.
·  Act as a team lead, mentor or subject matter expert for assigned area. Provides training and coaching to other employees.            
·  Communicate with the key business partners including training and education; obtain/clarify customer information and/or concerns as it relates to a policy or sale. Depending on business area, this may include Field Suitability Officers; producers, Broker Dealers, registered reps, attorneys, trustees, POAs or customers to educate on Allianz processes.

 

What you bring:

·  2 or more years of experience required in Allianz Operations or distribution
·  Two-year degree required or equivalent experience

 

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, flexible spending and health savings accounts, tuition reimbursement, student loan retirement program, generous annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer.

 

45866 | Customer Services & Claims | Entry Level | Non-Executive | Allianz US Life | Full-Time | Permanent

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Join us. Let's care for tomorrow.

Nearest Major Market: Minneapolis