Customer Support Administrative Assistant (Contract)

Job description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

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Job Description:

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defence as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.

Airbus Commercial Aircraft is looking for a Customer Support Administrative Assistant (Contract) to join our Customer Services team, based in Herndon, Virginia.

Meet the team:

The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline's technical and operational needs.

Your working environment:

The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

How we care for you:

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

· 
Administrative Support:      95 %

· 
Provide phone coverage, take messages, and coordinate communication for AASC & AASB when they are out of the office

· 
Online/Call travel booking support using CONCUR (or BCD Travel)

· 
Update & maintain team travel and vacation calendar

· 
Maintain vacation/sick report using ADP

· 
Prepare travel expense reports for reimbursement using CONCUR

· 
Gather and input updated information related to airlines and needed by management using Salesforce

· 
Authorize and maintain budget spreadsheet for promotional items

· 
Create PO requisitions and good receipt using Click n’ Buy tool on behalf of AASC or AASB 

· 
Manage monthly travel budget (AOP 24)

· 
Organize the ANSC and AASB weekly meeting and prepare the minutes

· 
Assist Customer  event organization/meetings and associated booking (knowledge of Aventri tool).

· 
Organize and support yearly team booster event

· 
Maintain and distribute communications list

Your boarding pass:

Education:

Required

· 
Educated to 2 year Associate's degree level (or equivalent) in business management or a related discipline  

Experience:

Required

· 
Excellent interpersonal and communication skills

· 
Creative spirit with good management skills

· 
Advanced level in English, other languages a plus

Licensure/Certifications:

Required

Preferred

Travel Required: 

· 
None

Citizenship:

· 
 Authorized to work in the US, Able to work in US without current or future need for  visa sponsorship

Clearance: None

 

Qualified Skills:  

· 
.

Competencies:  

· 
Customer expectations & needs (2 - Autonomous Level)

Knowledge, Skills, Demonstrated Capabilities:

Required

· 
Autonomous, ability to take initiative, customer focused.

· 
Works well in a collaborative team environment.

· 
Present a professional appearance as generally accepted in the business and aerospace environment

· 
Use of Google suite products

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Americas Customer Services, Inc.

Employment Type:
Agency / Temporary

Experience Level:
Professional

Remote Type:
Flexible

Job Family:
Support to Management

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Job Posting End Date: 05.31.2024

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Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .