Customer Services Fuel System engineer (m/f)

Description de l'offre

Customer Services Fuel System engineer (m/f)

Airbus Blagnac

Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

A vacancy for a Customer Services Fuel System engineer has arisen within Airbus (Commercial Aircraft) in Toulouse. You will join the department SEEE5 Fuel system Engineering Support.

Within the framework of Airworthiness Authorities regulations, in agreement with the SEE management policy and procedures, you will be part of a team providing engineering assistance for Fuel Systems to the customers, ensuring timely responses to customer daily queries and support and services on fuel system to the whole airbus fleet.

This position will require a security clearance or will require being eligible for clearance by the recognized authorities.

Profil recherché

Tasks & accountabilities

Your main tasks and responsibilities will include:

·  Answering all technical queries raised by the Customers within the defined time scale,
·  Analysing all in-service events to identify potential impact (including airworthiness, reliability, cost, etc.), launching and progressing all actions necessary to find the cause of the events and initiating/following-up development of corrective actions or product improvement with the Airbus design organisation and the vendors,
·  Evaluating the global impact to the operators of various in-service problems,
·  Providing Customers with relevant technical information using all Customer Services appropriate means or media to improve their fuel system operation,
·  Providing Engineering support to other Customer Services departments,
·  Ensuring transfer of in-service experience and maintenance activities to the management, to other divisions of Customer Services and Airbus design organisation including vendors,
·  Attending technical meetings with Customer engineering and maintenance organisations.

This role will involve some travel for business and as such you must be able to travel accordingly.

Required skills

You will have the following skills and experience:

·  Engineer with 3-5 years' experience in aircraft systems, with a preference but not obligatory in Fuel systems,
·  Highly concerned by Customer support and service minded (you need to have a customer mindset or really want to improve it…),
·  Good co-ordination and relational skills to deal with Customers, Design Offices, Vendors and other Airbus departments,
·  Team player, adaptable,
·  Computer skills,
·  Excellent presentation skills, both oral and written,
·  Negotiation level in English, written and spoken.