Expires soon Airbus

Service Designer

  • Newport (Newport)
  • Marketing

Job description

AIRBUS Defence and Space Limited

Airbus is a global leader in aeronautics, space and related services. In 2018 it generated revenues of € 64 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world's leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Job Description

As one of the world’s leading providers of managed secure communications, we manage our customers’ time- and mission-critical communications.

We are world leaders in providing global fixed and mobile secure communication services to governments, militaries and security forces. Indeed, as the world’s number one private-sector military secure communications provider, we provide the flexibility, resiliency and security required by demanding governments and militaries.

We do this for all communications applications, whether they’re land, airborne or naval.

As a global organisation, Airbus understand local markets, allowing us to support our customers wherever they are. With regional strategic sales and support services in Europe, the Americas, the Middle East, Africa and Asia Pacific, our presence on the ground where our customers need us most is bolstered by our global reach. 

Scope of Role

We are looking for a Service Designer to work within our bid environment where you will be asked to work as part of a team providing service responses for ‘Pre-Qualification Questionnaires’ and ‘Invitation to Tenders’. You will also need to support business CSI projects.

Reporting directly to the Head of Service Design you will work with bid managers, engineers, commercial, finance and service managers to ensure that your design complements the needs of the overarching solution and that the service operations department approves the design.

You will travel on occasions to determine requirements, and present the service to key stakeholders.


You will provide ITIL aligned Service Designs (within the scope of the architecture) that meets customer and ISO20000 requirements,

You will produce the service management plan that explains the service proposal once in the operational phase. This plan includes organisational diagrams, roles/skills, concept of service operations, service processes (aligned to ITILv3), SLA’s, service toolsets.

You will produce the customer specific service catalogue,

You will produce a draft SLA and presenting to Service Managers and the Commercial Team.


·  Write winning proposals having worked in a bid environment
·  5 years’ experience in Service management covering Design, Transition and Operations
·  ITIL Manager/Practitioner
·  Prince 2 foundation certificate would be a benefit but not essential
·  Financial and Commercial Knowledge
·  Ability to present at all levels within an organisation


In return we can offer a great compensation package with annual profit share; a growing list of company benefits and career development options across our transnational, market leading company

This role is based at our Airbus Defence and Space offices, Newport, South Wales, with occasional requirements for business travel within the UK and abroad

You will need to be eligible to gain UK SC Security Clearance to undertake the role

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.