ASSISTANCE AND PROJECT COORDINATION IN CUSTOMER EXPERIENCE HF

Job description

Entreprise:Air Liquide is the world leader in gases for industry, health and the environment, and is present in over 80 countries with 65,000 employees.
The subsidiary “AL DEUTSCHLAND”, with its sister German companies, is the second largest multi business line Entity in Europe. Headquarter is based in Düsseldorf.
The Business-Line is “Industrial merchant” (IM)
Poste et missions:
You will be part of the CX project, reporting to the CX manager in ALD/IM
The main missions of the VIE will be
- Refining and implementing the customer experience methodology in the German organization
- Responsible for project coordination and communication of methods and ideas
- Management and coordination of improvement initiatives together with the involved departments. Creating a standard process for launching and reporting initiatives
- Prepare and organize the annual customer relationship-survey and the permanent transactional surveys
- Develop a long term base for drop in / drop out of improvement initiatives on the base of a customer experience map
- Working in an international network organization
Profil:Master’s Degree either in Business or Engineering, preferred with a major in Marketing and / or Project Management, Change Management
- Strong analytical skills and a basic understanding of economic systems are required, digital awareness
- Strong ability for teamwork and to connect with people is of essence, open minded and talkative
- Ability to think in complex systems and change
- Empathy combined with social skills and just do it spirit
- Flexibility, integrity, bring up new ideas and solutions