Reservations Co-ordinator

Job description

Company Description

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Job Description

As our next Reservation Coordinator, you…

Are the face of IBIS London City Shoreditch extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

·  Perform general office duties, including answering the phones, handling incoming correspondence from costumers in a timely and professional manner;
·  Responsible for the quality of the rooms sales;
·  Ensure that all reservations are 100% accurate;
·  Co-ordinate and control the flow of documents and information between hotel and guests;
·  Promote and maintain customer loyalty
·  Make the link with the different departments of the hotel to ensure a wonderful guest experience;
·  Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.

 

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

 

Ready to discover more? Get in touch with us. We would love to hear from you.

 

A little more information:

Contract Type - Permanent

Shift Time - 169 hours/month

Start Date - As soon as possible

Location - Shoreditch

Salary - £13.16 per hour

 

One more thing…

By working at IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Work Experience

·  Strong interpersonal and problem solving abilities.
·  Ability to multitask and prioritize.
·  Highly interactive and engaging.
·  Exceptional interpersonal skills.
·  Exemplary time management and organizational skills.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

 

Information on the processing of personal data –

When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

https://d1550xk4f2usak.cloudfront.net/wp-content/uploads/2023/03/01104624/Employee-Privacy-Policy-ENG-2022.pdf 

 

Additional Information

Benefits

As part of our team you can have:

·  Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
·  Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
·  Pension Scheme
·  Talent gym access
·  Additional holidays with service
·  Delicious complimentary meals on duty prepared by our creative chefs
·  Career opportunities across a network of international brands
·  Support your wellbeing in your professional and personal lives
·  Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
·  Participate actively in initiatives to build a more inclusive and sustainable world
·  And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
·  And more: recommend a friend scheme; Employee Advisory Service

(all benefits subject to availability and T&C)