Reservation Agent

Job description

Key tasks

•Transform a request for information into a potential reservation as soon as there is an opportunity

•Presents the Brand /or Group's loyalty programme to the customer

•Handle reservations by applying the various step-by-step processes defined by the brand('Reser-Vision')

•Enter reservation details precisely and correctly using Opera and ResWEB

•Ensure that information is passed on to the people concerned

•Confirm the reservation ;take care over written communication

•Handle the No Show& Late cancellation report on daily basis and apply charges when applicable

•Process all the non refundable deposits and post charges into the PMS

•Update the FastCOM on weekly basis

•Review Booking comearly departure on daily basis and do the proper adjustment on the extranet

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Tourism
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Access
·  Excel
·  Power Point
·  Word
·  Fidélio
·  Opéra