Hotel Service Agent

Job description

Job Description

·  Main role is to provide consistent housekeeping service: maintaining overall guestroom cleanliness including making beds, dusting and bathroom upkeep, as well as public areas and other areas of the hotel according to set standards and procedures
·  Replenish guest supplies
·  Attend daily briefings with Supervisor
·  Ensure guests’ requests are promptly and courteously met
·  Reports damage or malfunction in hotel rooms/areas to Supervisor
·  Maintains a Section Room Report and daily productivity report
·  Report lost and found articles to the Housekeeping Office
·  Handle guest complaints and immediate reporting to Supervisor
·  Report unusual behavior/ activities in guestroom, floors/ public areas to Supervisor
·  Record Room Status in allocated section accurately
·  Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
·  Respect guests’ privacy and safety.

Qualifications

·  Work Experience in 4- 5 star hotel in a similar role or strong desire to learn.
·  Possesses English or Japanese verbal skills
·  Friendly and pleasant disposition with people interaction skills.
·  High level of personal cleanliness and grooming.
·  Great attention to detail
·  Physically capable as some lifting is involved
·  Eligible to work in Japan.

Additional Information

·  Part of the International Accor global and hotel team.
·  Employee meals while on shift, laundry, yearly anniversary stay.
·  Career progression within the hotel and the Accor network.
·  Work within a progressive team.