GUEST EXPERIENCE EXECUTIVE (DUTY MANAGER)
Jakarta, Indonesia Administration
Job description
Key tasks
Behaves and acts in an exemplary fashion, embodying the brand mindset;
• Seeks out opportunities for guest-centric experiences for all guests and clients;
• Manages and motivates front office teams in line with the brand's recommended behavioral guidelines, in order to provide personalized high quality guest services;
• Conducts and ensures the neat of appearance of front office team include front desk agent and Welcomer, as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
Pullman and its talent community
The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:
• Body & Soul, the service attitudes model developed by Pullman
• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
• A Pullman “school” of leadership, focusing on creativity.
Desired profile
Skills
Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English
Essential and optional requirements
Extremely guest oriented and service minded
• Team spirit
• Leadership
• Well organized
• Good at developing sales
• Good level of general knowledge
· Excel
· Word
· Micros
· Opéra