Food and Beverage Supervisor

Job description

Key tasks

- Supervision support and ongoing training to employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact.
- Supervision of the bar, restaurant, café, function and conference areas and activities.
- Planning and organising special functions.
- Assisting the Restaurant and Bar Manager in arranging the purchasing and pricing of goods according to budget
- Assist the Restaurant and Bar Manager in maintaining records of stock levels and financial transactions.
- Ensuring dining facilities comply with health regulations and are clean, functional and of suitable appearance.
- Selecting, training and supervising waiting and kitchen staff.
- Taking reservations, greet guests and assist in taking orders.
- Liaise with kitchen staff in relation to ‘product’ for the outlet, ensuring that quality and quantities are maintained to required standards.
- Observing liquor and other laws and regulations.
- Maintain standards of hygiene for food handling and presentation as prescribed by the council / legislative regulations, in accordance with the hotel’s Food Safety Plan.
- Liaise with Sales and Reservations for specialised catering as required.
- Coordinate upcoming bookings/time frames and the maximum number of people at one period. Then correspond to F&B ambassadors and Chefs.
- Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
- Set up systems to protect and maintain control of restaurant service equipment, correctly recording breakages and carry our regular stock takes.
- Set up and maintain a weekly cleaning schedule for the restaurant to achieve the highest possible hygiene and cleaning standards.
- Ensure all mis-en-place is completed prior to guests arriving.
- Ensure staff is competent in dining menu and wine list knowledge and can maximise sales to guests.
- Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted.
- Ensure all revenues for the day are accounted for with a daily summary being completed to ‘balance’ daily activity.