Il y a 29 joursAccor

Assistant Front Office Manager

  • Hanoi, Việt Nam
  • Administration

Description de l'offre

Key tasks

•Define the organization of work to be performed by the team, and supervise, co-ordinate and plan daily activities of personnel.
•Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis.
•Train, schedule and supervise Front Office team in all aspects of their jobs.
•Organise department related activities.
•Ensure the quality of services delivered to the customers by the Front Office team.
•Ensure that internal audit procedures are fully applies
•Apply and ensure application of the hotel's security regulations (in case of fire etc)
•Attend departmental meetings and training programs.
•Ensure close co-operation with other departments.
•Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Profil recherché


Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

• Bachelor Degree or higher in Business Administration, Hospitality Management or related field.
• Fluent in English speaking, reading & writing.
• Currently holding similar position in mid-scale/up-scale hotel. Experience in Accor is a plus.
• Strong leadership, interpersonal, organizational & communication skills.
• Computer skills: Word, Excel, Power Point, opera system.