Junior HR Generalist with English

Job description

The Transaction Processing Associate processes transactions for relevant business processes in various systems and tracking tools. He/she demonstrates knowledge of processes and related systems in order to effectively perform their responsibilities. He/she solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems.

Key Responsibilities:

Value Creator:

• Participate in process improvement initiatives or special projects as assigned

• Execute to standard processes and take recommended actions to achieve metrics

• Achieve process excellence

• Execute continuous process improvement techniques

• Decrease 'cost-to-serve' by execution of cost initiatives

• Ensure internal/external client satisfaction

Business Operator:

• Adhere to standard processes and tools

• Seek first time quality through self audit for accuracy, timeliness and completeness of work

• Demonstrate ability to execute solutions for level-appropriate issues

• Demonstrate continuous improvement in process and service

• Comply with Accenture standards, procedures and policies, as well as regulatory requirements (e.g., regulations related to recoveries of debit balances)

• Engage in issue resolution procedures and follow escalation processes

• Update and maintain various systems/tools per standard process documentation which may include:

o Execute transactions

o With minimal direction, enter data and retrieve information from group specific system

o Audit own data entry for accuracy & make needed corrections

o Conduct data verification

• Respond to various requests for information, as needed. Escalate to supervisor as appropriate

• File, archive and retrieve documents (paper-based and electronic) using filing standards

• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation

• Respond to information requests by searching, summarizing research results and compiling in requested format

• Executes other tasks as assigned by supervisor

• Deliver client satisfaction through accurate delivery and demonstration of ownership

People Developer:

• May serve as technical and functional resource to other team members

• Actively participate in Community events

• May support/initiate/participate in employee engagement initiatives

• May support in the training/education of new and/or more junior team members on operation procedures & policies

Desired profile

Qualifications :

• Problem Solving & Escalation Management

• Data Quality

• Customer Interaction Handling

• Metrics & Reporting

Other skills and qualifications:

• Organization skills, attention to detail and follow through to resolve any outstanding issues

• Time management and administrative skills

• Written and verbal communication skills; manages internal communications and external/client communications with assistance.

• Discretion, professionalism, confidentiality and judgment.

• Computer literacy and working knowledge of Microsoft Office

• Ability to operate office equipment (e.g. fax, photocopier, and phone)

• Fluent in English

•Team player with interpersonal skills