Duty Manager

Job description

Company Description

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.  The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

-Employee benefit card offering discounted rates in Accor worldwide for you and your family.

-Career development opportunities with national and international promotion opportunities

Job Description

Primary Responsibilities 
•    Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport.
•    Responsible for Reception, Concierge operations, Hospitality and Cashier.
•    Liaise with different departments for smooth and coordinated work.
•    Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
•    Ensure to interact with the guests & enable the team to understand guest requirements.

Operational Management
•    Adhere to the Standard Operating Procedures & policies.
•    Check outstanding of in-house guests on a daily basis.
•    To check whether the following records are kept in order and up to date.
•    “C” forms
•    Reception / Information Log Book       
•    Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
•    Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
•    Ensure that newspapers and parcels are delivered in the rooms without delay.
•    To be readily available at all times to deal with problems or complaints.
•    Ensure effective and speedy check-in & check-out facilities.
•    Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
•    Conduct briefing for concierge and Front Office Assistants.

Qualifications

Knowledge and Experience
•    Diploma in Tourism / Hospitality Management 
•    Minimum 2 years of relevant experience in a similar capacity 
•    Excellent reading, writing and oral proficiency in English language
•    Ability to speak other languages and basic understanding of local languages will be an advantage
•    Good working knowledge of MS Excel, Word, & PowerPoint

Competencies
•    Strong leadership, interpersonal and training skills
•    Results and service oriented with an eye for details
•    Ability to multi-task, work well in stressful & high-pressure situations
•    A team player & builder