Assistant Front Office Manager
Gold Coast (Gold Coast) Sales
Job description
Company Description
Sofitel Gold Coast Broadbeach are seeking a hospitality professional with a passion for delivering unparalleled guest experiences. As the Assistant Front Office Manager, you will showcase your passion for luxury and strong leadership skills as you oversee the Front Office, Guest Service and Concierge in this sought-after opportunity.
Job Description
· Maintain the highest level of customer service, exceeding guest expectations at every opportunity.
· Lead, motivate and manage all Front Office ambassadors, ensuring the efficient completion of all duties.
· Direct and coordinate lobby activities, fostering a welcoming, luxurious and efficient environment.
· Conduct regular training sessions to enhance ambassador skills and knowledge.
· Collaborate with other departments to ensure timely resolution of guest requests, such as Housekeeping, Engineering and Food & Beverage.
· Drive revenue through promoting upselling strategies within the team while setting targets and incentives
· Champion loyalty as you promote the Accor Live Limitless program and provide an exceptional level of service and care to our most loyal members.
· Devise departmental rosters in line with occupancy and business demands, while remaining aware of and in line with budgets.
Qualifications
· Bachelor’s degree in Hospitality Management or related field.
· 3+ years of experience in a Front Office supervisory role, preferably in a luxury hotel.
· Exceptional customer service and communication skills.
· Proficiency in property management systems and Front Office software, Opera Cloud advantageous.
· Detail-oriented and organised, with strong leadership abilities.
· Passion for hospitality, service excellence, innovation, and drive.
· Professional appearance representing our Sofitel brand.
Additional Information
· Competitive salary with comprehensive benefits
· Training and development programs for skill enhancement and career progression
· Complimentary meal on shift, discounted parking, and laundered workwear
· Personalized reward & recognition program
· Employee discounts on accommodation, dining, and lifestyle with Accor globally from day one
· Supportive and inclusive work environment where your contributions are valued
Please note that full AU working rights are required for this role.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.