Business Operations Project Manager at LA FOURCHETTE

Description de l'offre

Missions

Proactively identify and prioritize process inefficiencies and new projects to maximize B2B & Ops operational excellence
Analyze data, benchmark best practices & solutions, provide competitive & technological watch to identify key areas of improvement

Work closely with B2B & Operations teams (Sales, B2B&B2C Customer Service, Quality & Compliance, Finance, B2B Marketing…) to collect needs & constraints
Understand, challenge and address: sit with business teams, analyze root causes and identify optimizations, design new processes and roll-out plans
Take part to strategic / large-scale projects to ensure their success and maximize business impact:

Participate to projects design and results monitoring/analysis
Facilitate coordination with various stakeholders (B2B analytics, Sales & Service Ops central teams, local sales teams, Customer - Support, B2B/B2C Product teams, Marketing...)
Support stream leaders with analysis, meeting/workshops preparation & animation
Solve problems and escalate to business leaders when needed
Strengthen & scale project management, change management & knowledge sharing practices within the company

Provide internal teams with optimal onboarding and support, to maximize operational efficiency
Drive change management initiatives to ensure new processes/tools/ best practices adoption and increase communication and knowledge sharing

Profil recherché

Master's Degree of a top Business or Engineering School
2-4 years experience in consulting or project management in a fast-paced and international environment (ideally on business strategy, operational excellence or performance steering)
Problem solver, process oriented, ability to foster team spirit and performance
Excellent organization & time management
Data lover and good excel skills (SQL is a plus)
Required soft skills: results-driven, strong analytics, excellent communication skills, proactive, curious and able to adapt in a moving environment, humble and eager to learn, team player
Previous experience with Salesforce is a plus
Fluent in spoken and written English & French
The position is based in Paris, with occasional trips to Barcelona and other European offices.}

À propos de Wonderleon

Expand your career, join the European tech! WonderLeon companies recruit: LaFourchette is looking for a Business Operations Project Manager based in Paris.

Part of TripAdvisor, LaFourchette is the leading European restaurant booking platform, providing an online and mobile service to internet users to find, select and book restaurants.

LaFourchette connects restaurants and diners via LaFourchette (website and application), as well as through TripAdvisor. Users can easily select a restaurant according to their own criteria (such as the localization, type of cuisine, restaurant type and average price), consult their reviews, check real-time availability and instantly book online. For restaurants, LaFourchette provides a software solution, LaFourchette Manager, which enables restaurants to optimize reservation management, streamline operations and ultimately improve service and revenues, following Yield Management principles of price variability relative to time, a practice used successfully in the travel and hotel industries.

LaFourchette, headquartered in Paris with over 700 employees, is operating in 11 countries under the brands LaFourchette (France, Switzerland), TheFork (Italy, Portugal, Brazil, Belgium, Sweden and Denmark), ElTenedor (Spain), Dimmi (Australia) and IENS (the Netherlands).

We are always looking for passionate, data driven, user oriented and humble colleagues, ready to change an industry.