Logistics Analyst

Job description

The Performance Analyst will work with various departments within Logistics and Commercial organization to monitor the delivery performance in order to give a maximum satisfaction to customers.

1. Follow up the delivery with the procurement team centralized in Singapore

2. Assume the single point contact between Customer Care Center and Vendors.

3. Report the performance indicators

Work out action plan with other departments to improve the delivery performance.

A- Follow up delivery

1. Lead daily meeting with Procurement

2. Ensure all stock availability indicators are update

3. Provide information about leadtime, estimate time arrival to Order Management team

B – Performance Management

1. Collect information from various teams (Customs Clearance, Transport, Finance)

2. Ensure data are all consistent; data being all updated in the right templates

3. Make sure stock discrepancies are properly analyzed and adjustments correctly performed.

Desired profile

Qualifications :

Education:

Bachelor Degree in Economics/ Business Administration or relevant majors

Working Experience:

At least 3 years experience in customer service and order processing in foreign company

Business Understanding:

SAP knowledge is a plus

Others (e.g. language skills, technical skills) :

Strong organizational and interpersonal skills

Highly analytical mindset

Detail-oriented is a must

Ability to work both independently and as a team member under high pressure

Have strong communication skills (both in writing and speaking Vietnamese and English)

Enthusiasm, adaptability, team-spirit, customer-oriented are required

Good time management and problem-solving skills

Excellent computer skills MS Office (Word, PowerPoint and especially Excel), etc.