Expire bientôt Ups

Enterprise Account Manager (m/f)

  • Neubrück (Düsseldorf District)
  • Marketing

Description de l'offre

UPS Capital is the financial services branch of the company, established to meet the financial needs of businesses while accelerating money and goods through their supply chains. By combining financial services with all other UPS capabilities, UPS Capital creates a key link in the UPS global commerce synchronization strategy.
At UPS Capital the Enterprise Account Manager is responsible for generating new business by managing business relationships between UPS and designated Enterprise Accounts. He/she executes business plans through meeting and exceeding sales and revenue goals. The position leads service and sales activity across UPS's portfolio of products and services, including Freight, Package, Forwarding, and Distribution. The Enterprise Account Manager drives business growth through solution development, customer-facing communications, contract development, value creation, and negotiation.
Job Responsibilities:
Executes Business Plans

·  Executes the business plan through identification and development of sales opportunities to ensure business plan objectives are achieved
·  Collaborates cross-functionally to understand internal/external customer requirements
·  Develops and implements sales strategies to penetrate existing accounts and drive additional streams of revenue
·  Provides knowledge and understanding of UPS Capital and UPS capabilities to respond to general and specialized customer requests
Maintains Book of Business
·  Builds roadmaps that support sales execution across UPS business
·  Manages the contract renewal process depending on product and process determined
·  Utilizes the UPS CRM platform (DRIVE) to manage customer information and provide account status to individuals/teams affected
·  Utilizes Business Information and Analysis reporting tools to assess account performance analysis
Initiates and Builds Customer Relationships
·  Cultivates strong partnerships with customers to gain sales leads, coordinate account strategies, and support company goals
·  Manages customer expectations to increase scope of penetration within each account
·  Establishes and maintains relationships with multiple customer decision-makers across all hierarchy levels to develop globally comprehensive service solutions
·  Gains credibility as a trusted advisor for risk mitigation solutions along global supply chains
Builds Internal Relationships
·  Addresses customers' concerns by partnering with cross-functional groups within UPS (e.g., Marketing, Operations, Region and District Managers, etc.) to quickly resolve issues
·  Serves as an internal advocate for customers' expectations and solution demands to ensure the highest level of customer satisfaction and retention

·  Communicates customers' needs to internal stakeholders and local Region/District operations during the solution build-out phase to hold internal partners accountable for implementing and maintaining solutions as designed. Cultivates cross-functional relationships and involves other sales resources (e.g., Freight, Customer Solutions, etc.) to provide expertise as needed in helping customers create an efficient supply chain, and demonstrates quantified value
·  Acts as the point person for Enterprise Account team members to consult by that support the sales process activities; provides additional perspective on customer offer by applying risk mitigation expertise and the relevant UPS Capital solutions
Creates Strategies for Accounts
·  Demonstrates an understanding of the global supply chain processes within customers' organizations or industries and uses this knowledge to develop account strategies that address customer issues/opportunities and create value for the customer
·  Applies a strong understanding of customers' business models and structure to outline appropriate sales processes for developing comprehensive pricing strategies and proposals
·  Coordinates project schedules with deadlines to deliver successful implementations
·  Forecasts and plans for customers' long-term business models to position product and service solutions that will meet their future business needs
Other Duties
·  Conduct sales follow up to ensure timely and smooth execution of all measures determine
·  Facilitates sales training on UPS Capital products and services
·  Develops internal relationships and collaborate with channel partners to develop customer solutions and generate business opportunities

·  Bachelor's Degree, Business, Marketing, Risk or Finance preferred
·  Master's Degree preferred
·  Proven sales track record at UPS Sales with a minimum of 3 years of (sales) experience managing large international accounts
·  Ability and willingness to travel throughout Europe on a weekly basis
·  Advanced application of MS Office