Offers “TotalEnergies”

Expires soon TotalEnergies

Business Continuity Controller

  • Internship
  • Johannesburg, SOUTH AFRICA

Job description



JOHANNESBURG-BIERMANN AV(ZAF)
Job Description

The Information Systems team currently seeks to appoint a Business Continuity Controller!

Backup  Management

·  You will implement plans to ensure the successful backup of Windows
·  Perform daily monitoring of backup status and communication at the daily backup meetings (includes daily copy of backup to disaster recovery site)
·  Ensure ongoing enhancement of the backup maintenance plans and documentation
·  Report on KPI’s related to backups
·  Manage backup related incidents (hardware and software) and escalation to the related IS employees/vendors and/or remote sites for resolution
·  Manage storage of backup media – internally and with external vendors
·  Proactively manage the status of backup media with all parties as applicable (including external) and recommend the procurement of new media timorously.
·  Effectively communicate regarding backup incidents
·  Restore files/folders as requested by end users/technical team once ticket has been logged (including disaster recovery at DR site)  
Monitoring, ticket logging and Incident Resolution
·  You will define and implement day to day routines for monitoring and reporting of incidents, backups and interfaces 
·  Monitorthe statusof the environment using the necessary transactions and/or software (SAP, Control-M, XFB) (including monitoring of key interfaces over weekends) as per defined schedules.
·  Achieve agreed objectives in line with Business needs and supplier SLA’s.
·  On identification/detection of an issue, you are responsible for initial troubleshooting and diagnostics. 
·  You are required to monitor the status of an incident until resolution and communicate status accordingly to management as well as the impacted business area.
·  Lead and own the related incidents including logging tickets with the relevant party, until successful ticket closure, with communication, reporting and escalations as applicable.
·  Log and manage tickets on the appropriate ticket logging software as required
·  Report all incidents and escalate to all parties concerned (including but not limited to line manager, IS Manager and other key stakeholders as applicable, etc.)
·  Know, follow up on status and enforce SLA’s related to requests with DSI and external vendors, including escalation of blocking points.
·  Follow up and report on costs relating to tickets logged and impact to the business
·  Record incidents to ensure the trends can be identified and that information relating to specific incidents can be easily recalled
·  Report and provide REX relating to incidents experienced, as applicable
·  Report monthly KPI’s as defined and agreed (incident, impact, trends, identified KPI’s)
·  Ensure successful sending of pricing files during price change and run interfaces\scripts in case of failure  
Relationship Management
·  You will work with key stakeholders (internal and external, both local and at group level), build and maintain good relationships and ensure that context is understood.
·  Builds strong relationships with TSA employees and management (Group and local), suppliers and other stakeholders as applicable, and that communication lines are open to ensure timeous receipt of relevant information HSEQ
·  Maintain workstations at DR site as per agreed schedule
·  Ensure copy of desktop image is placed into the battle box at DR site as per agreed schedule.
·  Achieve validated projects / responsibilities within a project in time, within budget, scope, and according to Total Group standards.
·  Maintain a strict focus on managing quality and risks to the business including regression impacts.
·  Ensure relevant documentation is drafted and maintained as required according to quality standards defined
·  Maintain strict confidentiality with regard to information.  
Other
·  Act as a backup to the Information Security Compliance officer, and be available to administer SAP Roles/Authorisations should it be required.

Offer ID

23508BR
Country

South Africa
About us / company profile

Give your best to better energy and make the commitment with Total. With over 500-plus professions in 130 countries, we offer high safety and environmental standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by 100,000 employees: to make energy better each and every day.
Candidate profile

·  You need to have a National Senior Certificate (Matric) qualification; Hardware Administration Certification is essential
·  3 - 6  years experience in IT operations with specific emphasis on backup management and IT automation monitoring (including SAP & AS400 environments).
·  Advanced knowledge of SAP
·  Ability to work under pressure
·  Good analytical ability
·  Good understanding of all aspects of the business processes. 
·  English is the working language
·  Key competencies include strong communication skills, with the ability to effectively communicate in a non-technical manner, problem solving ability and attention to detail, with a strong focus to deliver on SLA,s agreed with the business.
Métier

IS Management, Architecture, Security, Business Information Systems, IS Client Support
Job Title

Business Continuity Controller
Branch

Marketing & Services
Region, department, area

South Africa
Functional discipline

Information Systems
Experience level required

3 - 6 years
Employment type

Regular position
Affiliate (if known)

TOTAL SOUTH AFRICA (PTY) LTD
Context and environment

All business process automation is centralised to Group. Failure to monitor, support and manage these systems efficiently has a significant impact on local operations and financial impact.

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