Cash Management Application Support Officer M/F - VIE Vienna

Job description

Environment

Your environment

Integrate Société Générale in Vienna and more precisely theGlobal Transaction Banking (GTB) division!

GTB includes payment and cash management, cash clearing services, trade services, factoring and foreign exchange services associated to these activities. The division integrates all the expertise and services required to facilitate the daily transactional activities of major economic and financial actors both in a domestic and international scope.
With over 6,000 specialists in over 50 countries, Payments and Cash Management (PCM) is a strategic activity for Societe Generale.

In this context of the development of the GTB department and also to secure our activity, SG Vienna is searching for a junior IT specialist that will be able to support PCM and TRA Back Offices in all matters regarding the local IT system in place.

Mission

Your role

As a VIE, you will:

·  Provide a support to the users of the PCM + TRA activities information system.
·  Formalize end users' day to day problems: assess the criticality/priority of these problemsand treat them accordingly, Escalate to the next level if need be; Give effective and regular feedback to the end users.
·  Estimate the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency.
·  Ensure permanent contact to local an external software supplier.

You will have the main responsibilities:

·  Monitor users' requests and issues flows by gathering the information from the different communication channels (mailboxes; phone; other).
·  Monitor systems by using the information system's monitoring tools. Ensure that these tools are in line with our needs and take initiatives to improve their efficiency.
·  Lead investigations to resolve problems independently. Formalize problems and escalate to the next level of support or development team when need be.
·  Seek feedback on escalated problems in order to follow them up and update the end user. Follow up with clients to ensure that our level of service is in line with their expectations. Liaise with other ITEC teams to take into account clients' needs/expectations/issues.
·  Estimate the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency. Provide support to your peers when necessary.
·  Ensure support to RES/GTS local tasks.

Evolution

Your career path

During your mission, you will be exposed to the full footprint of SG Vienna business lines ( PCM + TRA ), PCM Head Office and also internal departments such as compliance, GTS. You will develop a wide knowledge of the local IT system in place and the implementation in the group systems. You will develop a wide knowledge of the commercial needs and the reflection in the local IT system, while cross fertilizing with the different departments and facilitating developments.

You may have the opportunity to join Société Générale group permanently after your VIE mission, without going through the whole recruitment process again.

To facilitate the examination of your application by our English-speaking managers, we thank you for applying in English.

Desired profile

Profile

The VIE assignment in a nutshell

This VIE in Vienna is to begin as soon as possible but you need to plan 3 months between your application date and the beginning of your VIE assignment. It will last 18 months.

The VIE is a specific contract, under Business France's eligibility criteria, opened to candidates under 28 and from the member states of the European Economic Space. For further information, please see www.civiweb.com .

Your profile

Graduate with a Master degree from Business school or University, you ideally have a first experience in IT and Financial environment.

You have IT background.

You are fluent in English; Speak French and German would be appreciated .

You are proficient with MS Office.