Description de l'offre
Do you like working closely with the customer to provide the best serivce possible? For the expansion of our Customer Care Team in Berlin, we are currently looking for convincing and competent Italian speaking Call Center Agents (m/f). Your Role: You answer incoming questions of our customers in Italy regarding their car or booking. Interested? Apply now! Ideally you are experienced in working as a Customer Service or Call Center Agent (m/f) or within another role in the service and support, customer care or reservation sector. Have no relevant professional experience? No problem, apply if you speak Italian fluently and start with us as a newcomer. You will begin your new job with a 3-week, paid familiarization phase where you will learn everything you need to get started in customer service. In addition, we will provide an above-average compensation plus a performance-based bonus. Sounds interesting? Then become part of our team! Apply now as Call Center Agent (m / f) in Berlin.
Why Choose Sixt?
▶ ABOVE AVERAGE SALARY: Our employees (m / f) receive above-average compensation + performance-based bonus ▶ APPRECIATION: At Sixt, you're not a number! Through small teams with flat hierarchies, we can not only ensure a comprehensive training, but also a friendly environment with great colleagues in an appreciative working atmosphere. ▶ PLANNING RELIABLIITY: You can expect regular working hours (40h / week) and we provide shift schedules 4 weeks in advance. ▶ CAREER POSSIBILITIES: Once a Call Center Agent, always an Call Center Agent? Not with us! Many colleagues who started working in the service center quickly rose and now hold positions in various divisions of Sixt. ▶ EMPLOYEE DISCOUNTS: For Sixt rental and leasing vehicles as well as offers for fitness, hotels, technology, clothing etc. ||| Our location in Moabit has a highly convenient connection to public transport. It’s best to reach via the bus M27/X11 (the bus stop is right in front of the building) or via the subway line U9 (1,0km away).
Key Tasks and Responsibilities
You take care of complaints from our Italian speaking customers using all forms of communications, e.g. telephone, e-mails, letter, web/live chat & social media platforms
You advise our customers in all matters regarding their car or booking
You maintain customer data and take over billing address corrections
You work closely with the other departments of the company to provide the best service to our customers and increase customer satisfaction and loyalty
You start with a paid familiarization phase of 3 weeks
You are fluent in Italian (written & spoken) and have an understandable and clear way to speak and express yourself
You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner
You work independently, solution-oriented and service-oriented
You like to work in international teams and appreciate the exchange with colleagues
You have first experience in dealing with MS Office programs (Outlook, Word or Excel)