For the expansion of our Service & Support Team in Berlin, we are currently looking for convincing and competent English speaking Customer Service Agents. Your Duty: You answer the incoming questions of our customers in the United Kingdom regarding their reservation or booking. Interested? Apply now! Ideally you are experienced in working as a Customer Service or Call Center Agent or within another role in the service & support, customer care or reservation sector. You have no relevant professional experience? Apply if you speak English fluently and enjoy working in direct contact with customers.
Why Choose Sixt?
▶ An attractive monthly basic salary + a performance-related bonus ▶ Paid trainings & professional development ▶ Employee benefits for Sixt rent a car and leasing cars ▶ Corporate benefit discounts for fitness, hotels, technology, fashion etc. ▶ Team events ▶ A dynamic & international team ▶ A friendly and pleasant working atmosphere in our open space office ▶ and much more. The work location is at Huttenstrasse 50, 10553 Berlin, in the district Moabit, just 200 meters away from the river Spree. It’s best to reach via the bus M27/X11 (the bus stop is right in front of the building) or via the subway line U9 (1,0km away).
Key Tasks and Responsibilities
You take care of the reservations and creation of rental contracts via telephone in English
You counsel our corporate and private customers by phone about our mobility services
You support our customers in the use of our online booking system and have an open ear for every customer
You work closely with the other departments of the company to provide the best service to our customers and increase customer satisfaction and loyalty
You work in shifts, but we will provide you with your personal shift schedule 4 weeks in advance to give you planning reliability
Ideal candidate profile
You are fluent in English (written & spoken) and have an understandable and clear way to speak and express yourself
You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner
You are an organizational and communicative talent, able to cope with a heavy workload and highly dependable?
You like to work in international teams and appreciate the exchange with colleagues
You are practiced in using MS-Office programs – especially Outlook, Word and Excel