Customer Service Agent - for Italy (m/f/d)
For the expansion of our Service & Support Team in Berlin, we are currently looking for convincing and competent Italian speaking Customer Service Agents. Your Duty: You answer the incoming questions of our customers in our corporate Country Italy and if needed UK, regarding their reservation or booking. Interested? Apply now! Ideally you are experienced in working as a Customer Service or Call Center Agent or within another role in the service & support, customer care or reservation sector. You have no relevant professional experience? Career changers are more than welcome! Apply if you speak Italian fluently and enjoy working in direct contact with customers.
Key Tasks and Responsibilities
· You provide first class customer care for our up-market clientele for the purpose of enhancing the overall customer experience
· You respond to customer requests and complaints using all forms of communications e.g. telephone, e-mails, letter, web/live chat & social media forums
· You are looking to increase customer satisfaction and to actively advance customer loyalty
· You counsel our corporate and private customers by phone about our mobility services
· You work closely with the other departments of the company to provide the best service to our customers and increase customer satisfaction and loyalty
· You are fluent in Italian and English (written & spoken) and have an understandable and clear way to speak and express yourself
· You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner
· You work independently, solution-oriented and service-oriented
· You like to work in international teams and appreciate the exchange with colleagues
· You are practiced in using MS-Office programs – especially Outlook, Word and Excel
Why Choose SIXT?
▶ An attractive monthly basic salary + a performance-related bonus ▶ Paid trainings & professional development ▶ Employee benefits for SIXT rent a car and leasing cars ▶ Corporate benefit discounts for fitness, hotels, technology, fashion etc. ▶ Team events ▶ A dynamic & international team ▶ A friendly and pleasant working atmosphere in our open space office ▶ and much more. The work location is at Huttenstrasse 50, 10553 Berlin, in the district Moabit, just 200 meters away from the river Spree. It’s best to reach via the bus M27/X11 (the bus stop is right in front of the building) or via the subway line U9 (1,0km away).
More about the department
Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German or English: we are only satisfied when our customers are satisfied.
More about the company
SIXT has existed for over 100 years and as the first globally active mobility service provider, we show what innovative products and excellent service look like every single day. We are more than 6,000 employees across 105 countries. Do you want to get a head start for you career? Then you are in the right place. Whether it's at our headquarters in Munich, our Service Centers in Berlin and Rostock, in one of the international headquarters or in one of over 2,100 SIXT branches worldwide - we have the right position for you! To continue to be at the top, we are looking for dedicated team employees who will make SIXT better every day with heart and passion.