Expires soon Schneider

Technical Support Engineer - EECE New Maadi

  • Internship
  • EGYPT

Job description



Job Purpose

The job holder is accountable for delivery of professional services to customers, either internally or externally, and may be required to travel at short notice as a representative of the company wherever necessary to deliver services.

Principal Accountabilities

· Provides routine first line product support as required to customers in the region, under guidance from more senior members of the team
· Promptly address and resolve customer complaints or technical issues, with guidance and escalation if necessary
· Provides high quality, specialist product training in both AVEVA training centres and at customer locations
· Contributes to the delivery of deployment and configuration services to AVEVA's customers
· Works with members of the technical team and technical managers to help develop scopes of work and proposals for consulting and customisation services
· Develops technical skills within their primary domain and into other AVEVA product areas to assist in the growth of the technical team in the region
· Provides industry specific consultancy, based upon related experiences to aid other members of the team to achieve successful product positioning.
· Provides pre-sales support as required by line management. See Technical Sales job descriptions for details of pre-sales support activities.
Important Working Relationships
· Sales: Work with the sales team in identifying opportunities, providing technical support at all levels of customer engagement and responding to product support issues
· Technical: Work within a dynamic team and show flexibility in the use and development of personal and technical skills to maximize the team's efficiency. In particular, develop a close and effective working relationship with the central support office
· Customers: Develop good working relationships with clients and always provide the highest level of customer service and professionalism

Desired profile



Qualifications :

Knowledge, Skills & Experience Required

The individual will have:

·  Associate's or Bachelor's degree (or equivalent experience) in a relevant engineering discipline ( Automation Engineer )
·  Proven 2 years or more experience of AVEVA products or similar technologies
·  Proven 2-5 years or more knowledge of engineering, design, procurement or construction within a relevant industry (e.g. Plant or Marine) from either an owner-operator or an engineering contractor background.
·  Strong customer service skills
·  The ability to deliver training and/or some experience in delivering customer focused technical training
·  Good problem-solving skills
·  The ability to manage and handle multiple commitments simultaneously
·  Willingness to travel extensively (potentially worldwide) to perform consultancy tasks

In addition, the following will be beneficial:

·  Knowledge in programming. Exposure to PML and/or C# would be an advantage, (3D Engineering), PDMS, Instrumentation.

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