Customer Care representative - Sweden

Job description

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

We are looking for Customer Care Representative, the first point of contact for the commercial and logistics support in the entire sales process of the Nordics country organizations. The support will be provided via telephone, email and online channels such as chat, web and portals for both Schneider Electric customers and partners.

What will you do?

· Act as a first point of contact for all commercial and logistics questions from internal and external customers via different channels with the aim to identify needs and respond to opportunities;
· Support customers for pre-sales and after sales questions (e.g. product price and availability questions, product selection and substitution, order inquiry, product warranty, and technical or logistical complaints)
· Manage customer complaints – registration, follow-up until resolution and escalation to the next level of support when needed
· Maintain contacts between customers, technical support, after-sales and sales teams in the Nordics country organization(s) and the Logistic Center in Orebrö, Sweden;
· Pro-actively interact with customers and Supply Chain regarding order management and follow-up.
· Register of all customer interactions in CRM system and create order in SAP
· Support in (new) digital tools & projects and actively promote those to customers
· Be the back-up for colleagues in the other Nordics teams if and when needed

Desired profile

Qualifications :

If you have…

·  Education: Bachelor's degree in Business Administration, Logistics, or related field or commercial education and minimum of 2-3 years' relevant working experience in a (technical) customer service environment
·  Working experience/background/education in electrical field is a distinct advantage
·  Good command of the Swedish and English language in word and writing
·  Excellent communication skills. Call center or customer service experience is an advantage;
·  Strong Service and team oriented attitude, with a problem-solving mindset;
·  Ability to learn quickly and general interest in learning technical and digital concepts;
·  Ability to work in a dynamic and changing environment
·  Knowledge of and experience in SAP and CRM (Salesforce) is an asset
·  Flexibility regarding execution of new tasks providing that they fit within a professional and dynamic customer care environment

…and would like to have…

·  Exciting job in an international company, with opportunities to lead and contribute to different projects & actions (e.g. CSR, charity, Employer Branding, Well-Being)
·  Work in a diverse and supportive team of professionals. Do you want to get to know us better? Follow us on Facebook !
·  Buddy, mentor & induction training - that will help you to smoothly find yourself in our company
·  Special training tailored to your needs and career goals
·  Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary)
·  No formal dress code - we welcome people as they are and perceive diversity as value for the company
·  Opportunity to develop based on clear career paths, to grow through experience and exposure
·  Possibility to use foreign languages and to collaborate with cross-region teams

… Share your CV with us.

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.