Offers “Schneider Electric”

Expires soon Schneider Electric

Back Office Customer Support with French (Part-time)

  • Романија (Општина Центар)
  • Bachelor's Degree
  • Administration

Job description

Objective:

Act as support/back office for internal and external customers in the assigned country: data entry/order administration.

Responsibilities:

· Provide first level general support pre-sales and post-sales, mail and electronic to customers and partners or assure a proper escalation to the first level technical support: price & availability, order entry, quotations support on on-line self-service tools, product return (RMA); order management, invoice, deliveries;
· Responsible for answering e-mails, web based tickets and prioritizing customer's support needs;
· Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
· Provide support to the customers for commercial, technical and logistic returns product;
· Provide support to the customers for solving the logistic and commercial complaints;
· Complete documentation and follow up on all commitments and customer details;
· Generate and send Customer Order Acknowledgement;
· Escalate Order Issues;
· Validates and calculates pricing using system tools;
· Organizes and sets priority of their assigned order entry workload for efficient execution;
· Provide support for proactive information communication and data gathering;
· Ongoing proactive research and learning about new products, technologies and applications;
· Participate in the interaction center's continuous improvement process;
· Acts as back-up for the colleagues when they are not in the office and/or for the colleagues who offer support for different entities;
· Follow-up on open customer queries in order to close the request in the shortest possible time;
· Establish a strong and professional relationship with assigned customers while assisting the relevant sales team to increase revenue and market share.

Desired profile

Qualifications :

·  Education: Associate's Degree requested, Bachelor's Degree preferred;
·  Fluent in English and French ;
·  Previous experience in customer support and administration/order management is desirable;
·  Ability to multitask;
·  PC skills (Microsoft, Windows, ERPs);
·  Basic aptitude for learning technical concepts essential;
·  Excellent interpersonal, communications and time management skills;
·  Ability to work on own initiative, but also as part of a team;
·  Strong verbal and written communication skills are required;
·  Flexible and having the ability to learn quickly;
·  Previous CRM experience is an advantage.

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