HR Knowledge Management & Training Expert
Mexico City (Cuauhtémoc) HR / Training
Job description
Job Description
Have you imagined all the work done before a patient can take his treatment?
Novartis Mexico counts with one of the five Shared Service Centers worldwide with more than 1500 employees, into a Diverse & Inclusive company, positioning us in the Number 10th, in Top Companies Ranking, where everybody wants to work. Corporate social responsibility is a priority for us and we stand as number 19th company with better reputation according to MERCO Ranking 2017.
Your Responsibilities:
The purpose of this role is to keep knowledge of the Global HR Services Center for region Americas up to date by maintaining the knowledge management systems, providing guidance, support and directions. This position will also identify training needs, administer learning management system, forecast, plan, deliver and evaluate training.
•Classification and upload of documents in collaboration and/or upon request by Global Topic Owners, manage relevant keywords
•Ensure validity and relevance of uploaded documents
•Ensure governance and adherence to process
•Build content and maintain content of additional elements of knowledge, i.e. global & regional contact lists, GSC SharePoint Sites, news & alerts, etc.
•Act as ambassador and change agent for knowledge base (in close collaboration with global team)
•Deliver knowledge base training for employees entering the HR Service Center and promote/ensure usage
•Nimbus Application Expert/System support – act as the key GSC contact for stakeholders, provide expertise and guidelines based on global/regional input
•Nimbus Process Content Management/Author - Manage & ensure process/document compliance based on global/regional/local input, work with countries SME, topic experts and other stakeholders to have respective processes/documents adjusted as needed/applicable; ensure process/document compliance; drive annual review/update process
•Provide support for the transition period; perform tasks assigned by global/regional project leads
•Work with both the Global and Local HR Service Centers’ employees in region Americas to identify training needs and link training recommendations to measurable business objectives
•Provide support to upload documents in Compass
•Develop individual training plans based on Global training curriculum, specific country requirements and manager input
•Organize and coordinate training logistics
•Create and maintain regional eLearnings as per needs • Forecast and plan short- and long-term training needs • Evaluate training initiatives
•Keep up to date with training research and be aware of trends on the market
•Assist in promoting training, personal growth, professional development, and teamwork for HR Service Center team members
•Provide support for the transition period
•Maintain HR Portal for the Region (except NA)
Perform other tasks as assigned by Line Manager this is not an exhaustive list of duties or functions.
Why consider Novartis?:
927 million. That’s how many lives our products touched in 2017. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
We are Novartis. Join us and help us reimagine medicine
Position Title
HR Knowledge Management & Training Expert
Desired profile
Minimum requirements
University degree in business administration, HR or other related field is desirable
Excellent English spoken and written Fluency in Portuguese and French is a plus
Experience in compliance related activities
Good understanding of HR processes, tools and systems
Experience with drawing process maps preferred
Advanced knowledge of SharePoint preferred
Experience in delivering training programs
Knowledge of training methods * Up to date with training trends
Experience in SSC environment preferred
Job Type
Full Time
Country
Mexico
Work Location
Mexico City
Functional Area
Human Resources
Division
NBS
Business Unit
HR NBS
Employment Type
Regular
Company/Legal Entity
NOV CORPORATIVO MEX