Intern - IT Helpdesk

Job description

Safran USA is seeking a qualified intern to assist with the operations of the IT Helpdesk Department in alignment with the business objectives of the organization. The IT Helpdesk department provides technology support to our main office as well as our field offices throughout the country.

Responsibilities include but not limited to:

·  • Provide phone, email & in-person technical support for end-users to resolve any hardware or software issues
·  • Support and troubleshoot workstations, printers and network related issues
·  • Perform all break-fix repair, including parts ordering, shipping, application and peripheral support, configuration, anti-virus updates, and work with vendors to resolve support issues
·  • Escalate client issues through the proper channels
·  • Take ownership of technical issues and work with other groups to resolve more advanced issues when necessary
·  • Maintain client security standards and confidentiality of information
·  • Perform installation of standard images, applications, and transfer data from old to new system
·  • Provide cell phone support to end-users in conjunction with Intelligent HUB
·  • Clearly document support issues and all resolution steps in the ticketing system
·  • Update cases and communicate with clients as required until issue is closed
·  • Perform other duties as assigned or necessary by the IT manager

Complementary description

·  • Currently pursuing or recently completed a degree in Computer Science, Information Systems, Information Technology, Computer Information Systems or related concentration
·  • Experience troubleshooting Windows & other common software issues
·  • Experience providing excellent customer service and professionalism
·  • Excellent written/verbal communication, problem solving, and analytical skills
·  • Strong judgment, issues management, and problem-solving techniques
·  • Strong presentation, time management, and prioritization skills
·  • Ability to work independently as well as in teams
·  • Excellent interpersonal skills
·  • Enthusiasm for technology, learning & teaching
·  • Excel in a challenging environment with a strong desire to continuously improve and learn new things
·  • Working knowledge of Microsoft Word, Excel & PowerPoint

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 84,000 employees and holds, alone or in partnership, world or European leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap.

Safran is featured on the "Happy at work" rankings. The Group places fourth on the Capital ranking for best employers in France.

Desired profile

Job requirements

Competencies

·  • Advanced interpersonal, written, and verbal communication skills
·  • Ability to work under pressure in a deadline driven environment
·  • Discipline to follow instructions from start to end under any circumstances.

Company information

Safran SA

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 84,000 employees and holds, alone or in partnership, world or European leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap.

Safran is featured on the "Happy at work" rankings. The Group places fourth on the Capital ranking for best employers in France.