CUSTOMER SERVICE REPRESENTATIVE - MILITARY (M/F)

Job description

Job details

Main domain/Job field

Program / Customer Relations - Customer services and support

Job title

CUSTOMER SERVICE REPRESENTATIVE - MILITARY (M/F)

Employment type

Regular Full time

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

KEY RESPONSIBILITIES:

As a customer service representative Military you actively represent the interest of our international customers. As our customers' first point of contact, you will act as liaison between the customer, internal departments and other branch offices, provide product/services information and resolve any emerging issues that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction.

Your responsibilities:

Manage communication with the customer in both fluent German and English language
Identify and assess customers' needs and offer commercial solutions in cooperation with internal process partners
Create commercial offers and ensure on-time delivery
Customer satisfaction assurance follow up after service completion
Keep records of customer interactions, process customer accounts and file documents
Understand and adhere to complex contract agreements between our military customers and our internal process partners
Work autonomously in anticipating customer needs while respecting internal procedure

Additional description

Desired profile

WHAT YOUR FUTURE COLLEAGUE SAYS:

The main attributes which probably best describe my team, is the young, dynamic and friendly atmosphere. Our daily business is to find the best solutions with focus on customer satisfaction. We are all part of the customer support - divided in different operational business inside the organization - with a strong continuous improvement spirit which is appreciated by all of our international customers. If you have further questions, contact me via https://www.linkedin.com/in/erich-edel-721328112/

Travel specifictity

WHAT WE OFFER:

Being part of an international organization, the Front Office based in Hamburg offers you a creative and still growing work environment with a highly multi-cultural background.
You will develop your skills in a professional enterprise where creativity, efficiency and responsibilities are our main motivation. This will include challenging tasks for your best personal and professional self-development. We will also provide internal and external organizational related training to support your professional career.

To complete your attractive salary package, we offer additional benefits such as fruits & vegetables, coffee and water – all this in a very well equipped spacy kitchen. We pay a contribution to your transport cost. For your social life, we help you with your retirement, partial disability and capital formation. We do something good for your health with company bikes, movable desks and, if you desire so, inhouse massages.
However, above all, we like keep our team spirit and to celebrate your and our teams success.

Candidate skills & requirements

WHAT WE ARE LOOKING FOR

Customer Support experience or experience as a client service representative is preferred
Experience with military customers and general understanding of military contract structures
Higher education diploma in business administration, engineering or other related fields
Fluency in the German and English language required, French language skills are beneficial
Familiarity with SAP system preferred
Works well in a team and also independently
Problem-solving skills and solution oriented behavior
Experienced with complex procedures and processes

Are you interested? Send us today your curriculum vitae informing us about your earliest possible start date and your salary requirements. Start your future with us today!
We are looking forward to welcome you / we are looking forward to receive your application.
In case of any question, please do not hesitate to contact us.

CONTACT DETAILS

SAFRAN Helicopter Engines Germany GmbH • Borsteler Chaussee 43 • 22453 Hamburg • Maria Koch (Human Resources Manager) • Tel. +49 (0) 40 500 216 94 • E-Mail: