Customer Care Agent - Germany

Job description

People are at the heart of our strategy

A family-owned Group, Roquette offers a  positive  and  attractive  work and career environment, in which everyone can learn,  develop , contribute to the overall company performance and be  recognized  for doing so.

Summary

Job Description

Customer Care aims to improve customer experience through single point of contact which ensure that organization can react quickly and pro-actively.

Customer Care department is also the right environment for people to develop, grow and flourish in, where each and every one can be proud of. Working in Customer Care is the opportunity for an experienced, committed and professional individual to drive a full customer portfolio and provide a best in class service with passion to support and serve the customers.

It offers the ability to operate in a dynamic environment by acting as the key contact between the customers & Roquette Group. In Customer Care, we value commitment, teamwork; confidence, entrepreneurship and we deserve efforts which maximize customer experience.

Let’s join a flexible team with a ‘can do’ attitude, which loves to overcome challenges.

In connection with the “Offer to Cash” process, working in coordination with the Customer Care team as well as account managers, the mission involves processing customer contracts, managing customer requests and follow up complaints and enhancing customer satisfaction by providing quick and accurate responses.

Key accountabilities:

·  Process contracts into the system
·  Receive, register, follow-up on customer complaints
·  Manage customer requests related to quality by choosing the correct standard documents
·  Provide answers to customers within the agreed deadlines

Language skills: very good knowledge in German and English, good knowledge in French

  

Roquette provides numerous career opportunities, thanks to the diversity of its jobs and their international dimension.

Joining Roquette means joining dynamic teams ambitious for success.

Add Your Talent to Ours!