Technical Product Specialist
Ryde (Isle of Wight) Marketing
Job description
Job facts
Who we are:
At Roche, 94,000 people across 150 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Position:
This is an exciting opportunity to join our dynamic and results oriented Pathology team. This field based role, will be primarily responsible for providing excellent technical and marketing support to our growing Haematology & Urinalysis customer base. Reporting to the Product Manager – Haematology & Urinalysis, you will use your expertise to:
· Provide accurate/expert scientific advice and trouble-shooting to both internal and external customers Australia wide.
· Assist with marketing, inventory planning and product management functions
· Research and maintain competitive product information
· Be responsible, either directly or indirectly for the timely training, installation and commissioning of Haematology & Urinalysis solutions at customer sites.
· Ensure our customers are supported with quality service and receive timely technical and software updates.
· Provide technical pre/post sales support to our diagnostics customers and to our field based staff including the sales team.
· Prepare and deliver product demonstrations to customers and colleagues as required.
Who you are:
You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point.
To be successful in this position, you will be able to demonstrate the following:
· A Bachelor’s Degree in Science or similar. An Honours or higher degree will be highly regarded.
· At least 3-5 years experience in diagnostic laboratories with working knowledge and experience of Haematology & Urinalysis
· Exceptional communication and organizational skills
· Sound business understanding
· A passion for Haematology & Urinalysis in a Diagnostic setting and for providing superior customer support and service
· A desire to contribute in a team environment and use your own initiative
· A current driver’s license.
· Commercial, technical or sales experience is highly desirable
In return, we are committed to providing you with an open, supportive and challenging environment in which you can grow and develop your skills.
For a confidential discussion regarding this opportunity, please contact Kathryn Hearn, Human Resources Business Partner on 02 9860 2327.
Roche is an equal opportunity employer.
Customer Support, Customer Support > Technical & Application Support
· Who we are
At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer.
Desired profile
Who you are:
You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point.
To be successful in this position, you will be able to demonstrate the following:
· A Bachelor’s Degree in Science or similar. An Honours or higher degree will be highly regarded.
· At least 3-5 years experience in diagnostic laboratories with working knowledge and experience of Haematology & Urinalysis
· Exceptional communication and organizational skills
· Sound business understanding
· A passion for Haematology & Urinalysis in a Diagnostic setting and for providing superior customer support and service
· A desire to contribute in a team environment and use your own initiative
· A current driver’s license.
· Commercial, technical or sales experience is highly desirable
In return, we are committed to providing you with an open, supportive and challenging environment in which you can grow and develop your skills.
For a confidential discussion regarding this opportunity, please contact Kathryn Hearn, Human Resources Business Partner on 02 9860 2327.
Roche is an equal opportunity employer.
Customer Support, Customer Support > Technical & Application Support
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