Field Service Engineer

Job description

  Job facts

We're looking for a Field Service Engineer to join Roche Romania Diagnostics Service team who will have the opportunity to demonstrate the expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to our customers.

The position:

·  Provide technical support to customers on operational and maintenance aspects of system equipment
·  Perform on-site service, repair and/or installation of company products - this include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking
·  Serve as customer contact on routine technical and service related problems
·  Monitor customer equipment performance and is able to respond and resolve most routine issues
·  Diagnose mechanical, hardware, software and system failure
·  Determine most cost effective repair/resolution to minimize customer downtime
·  Provides analysis, feedback and recommendations on product failure trends and service ability issues
·  Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products

Who we are

At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer.

Desired profile

Who you are

You're someone who wants to influence your own development. You're looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

You, as an ideal candidate, will have the following skills, experience and education:

·  Electrical Engineering or Mechanical Engineering or Biomedical Technology or equivalent.
·  Knowledge of electronics, electro-mechanical systems, and information technology
·  Good written/verbal communication, organization and prioritization skills
·  Effective customer service skills, which includes a positive attitude and ongoing customer relationships
·  English advanced level, MS office

·