PreSales Engineer Belux

Description de l'offre

about the role

Presales Engineer (Complex Accounts) is dedicated to large accounts, developing Orange Services and Solutions with the right balance between quality and competiveness to meet customer business requirements. The process starts with an assessement of the ‘As-Is’ – if applicable for existing customers- and a definition of the scope and requirments for small opportunities. The Presales Engineer (Complex Accounts) takes responsibility for solution validation, service level agreements, solution costing, delivery planning. Customer facing activities such as customer presentations with the account manager and presales solution partner are expected.

Accountabilities

·  Provide presales design support for existing large accounts covering any of the Orange Business Services Solutions:
·  Support small TCV opportunities, Proof of Concept and consultancy engagements to support revenue growth for existing large accounts
·  Design an innovative and cost effective solution in collaboration with the Domain teams & transversal teams (project managmeent, service management  & consultancy team…), the local account teams and partners when necessary
·  Ensure that the design meets the customers’ requirements, can be delivered, is accurately priced and supports a winning bid.
·  Provide a simple and comprehensive bid answer to the customer. Documents must be off high quality and adjusted to the customers’ specific requirements.
·  Present and defend the technical solution to the customer (in collaboration with the sales/account team).
·  After contract signature, handing over the project to Post-Sales. This may involve formal handover deliverables (e.g. Handover meetings) and informal support to the Post-sales team for potentially considerable time after contract signature.
·  Comply with the OBS bid processes if needed
·  Continually review feasibility, solution fit, internal capabilities and market evolutions. Understand and leverage a transversal view across solutions of different Domains (e.g. OGSB, OAB, OCD, OME & OCB)
·  in-depth customer knowledge  of the assigned Dedicated/Designated large accounts and building strong network with customer representatives, enabling generation of customer-oriented solutions
·  Become the trusted advisor for the customers  and be recognized by large customer(s) & customer account team(s) as a source of technical expertise on Orange Business Services products, services and solution sets
·  Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality approved proposals to customers.
·  Swift and Consistent delivery of quality service to large existing customers ensuring customer satisfaction ratings are met or exceeded
·  Maintain broad technical knowledge of all Orange Business Services products, services and solutions sets
·  Maintain and develop technical specialization and certifications
·  Contribution to the relevant Knowledge Management Repository
·  Based on project assignment work activity will be focused at country level
·  Ability to interface with customers as required and effectively articulate the Orange value proposition
·  Develop technical solution to address customer requirements for small opportunitites.Present solution to internal communities as required as well as to customers. Support the development of customer SLAs and Service Delivery Kits.
·  Responsible for validating all non-standard elements in all assignments. Responsible for involving engineering department, support teams and other Orange groups as required on complex technical projects.
·  Responsible for providing correct documentation inclusive of project hand-over detail on the customer solution to enable successful project implementation by the Service Delivery teams. For future changes or additions to the project, act as technical liaison between customer and Orange Service Delivery and Operational entities.
·  Team up with Sales, Regional Domains and CS&O (Operations, Service Delivery), get acquainted with their processes and understand their roles in order to accomplish customer satisfaction. Maintain a thorough understanding of the internal tools, systems and processes required to develop quality proposals to customers.
·  Ability to produce high quality written materials (mainly in English): Proposals, Business Cases, etc.
·  Build adequate competences and technical knowledge in Orange’s solutions sets and services
·  Participation to the account internal governance (e.g. Account planning review lead by account manager with contribution of Solution Partner and CBU manager)
·   

about you

Technical:

·  Excellent understanding of IT & telecommunication business and technology inclusive of solution justification
·  Global understanding of Orange portfolio and services
·  Excellent network (LAN & WAN) technical architecture knowledge (Cisco certification is desirable)
·  Expertise in high level design and solution description
·  Basic knowledge in the following domains is expected:
·  SD-WAN, SDN & NFV
·  Unified Communications and Collaboration knowledge (Cisco and/or Microsoft Lync)
·  Voice (Business Together)
·  Security
·  Acceleration technologies, Traffic Optimization
·  IT Services (Data center, servers, OS, etc)
·  Service Management

Business:

·  A relevant degree in Telecommunication field is expected
·  Fluent in English (speaking, writing, reading, listening)
·  Strong and proven service delivery in IT and Telecommunications Industries.
·  Proficiency in using MS Office Suite (Visio, Project, Word, PowerPoint and excel) in client consulting or presales engagements is required
·  Excellent writing and delivery of high finishing quality documents
·  Business development skills is a plus

Soft:

·  Team player: willing to share experience and expected to act in a coaching role and provide support to less experiences team members.
·  Leadership: Ability to drive internal services to deliver a solution and ensure proper validation and documentation
·  Highly motivated and results oriented with focus on meeting customer requirements and delivering quality proposals on schedule
·  Ability to interface with customers as required in support of internal sales, operational personnel, or established third party relationships
·  Good verbal, written, and presentation skills
·  Excellent interpersonal skills:
·  Positive thinker, confident, presentable, enthusiastic, resilient and a self-starter
·  Entrepreneurial and innovative thinker.
·  Strong Team player.
·  Excellent commercial and business understanding
·  Capable of working in a matrix organization in a changing company
·  Approximately 20% mobility over region is to be expected (must be capable of working across cultural boundaries)

Desirable:

·  Consultancy experience
·  Telecom outsourcing experience
·  Demonstrated competence in management of large projects is desirable in the Orange solution set
·  ITIL certification

additional information

department

Sales & Marketing Europe

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular