Customer Tech Spt Specialist

Job description

about the role

To be the interface between China NS&IS team, customer and other internal & external team

Provide proactive and reactive support for NS&IS Customer;

Provide Level 2 support to NS&IS customer with available tools and systems;

Being the interface with Vendor/manufacture as the L3 support.

Being the process owner and solution owner for Internal&external team

Provide technical support to the customer in order to meet contractual and performance objectives;

Take Change ownership in daily operation

On call required.

about you

Engineering degree and at least 3 years relevant experience;

Experience in the following: Network LAN/WAN topologies and protocols; CISCO Technologies; MPLS IPVPN technologies; CCIE is preferred.

Experience in IPT/Voice area, CISCO is mandatory, Avaly and ALU is plus .

Experience in Security area.

Experience in Riverbed, Bluecoat and F5 is plus;

Candidates are required demonstrate outstanding communication & inter-personal skills and be able to work well in a team environment;

Excellent listening, questioning and analytical skills along with the ability to remain calm under pressure & work in a concise, clear focused manner are necessary;

Knowledge for Data center and Cloud Computing principle.

Excellent coordination skill;

English and Mandarin speaking are mandatory;

additional information

n/a

department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular